‍ Service Level Management, or SLM, is defined as the process of negotiating Service Level Agreements and ensuring that they are met. ‍ Service Level Management is a fundamental part of SRE and DevOps. It encompasses the expectations and perceptions that both the business and the customer have about the service and its performance. Service level management will include existing and new services as they are added, with the service level agreements (SLAs) being modified accordingly.

Looking into incident tracking? We explain what incident tracking is, how it’s done, and why it matters.

We explain what infrastructure monitoring is, how it works, how to overcome the challenges in complex systems, best practices for monitoring, and the tools you need.

Reliability and availability have different meanings when it comes to software. What are the differences and what is the importance of each?

Are you looking to start an SRE team or add to your existing team? We explain the SRE hiring process and how to find and evaluate an SRE.

As users expect incidents and outages to be addressed as quickly as possible, any time of day, on-call rotations have become necessary for SRE and DevOps teams. How do you create on-call rotations schedules that are fair and reduce burnout?

Welcome to episode 4 of our webinar series, From Theory to Practice. Blameless’s Matt Davis and Kurt Andersen were joined by Joanna Mazgaj, Director of Production Support at Tala, and Laura Nolan, Principal Software Engineer at Stanza Systems. They tackled a tricky and often overlooked aspect of incident management: problem detection. ‍

At Blameless, the world’s leading software engineering teams rely on us during incident management. A key part of our offering is the ability to seamlessly integrate with a customer’s unique tech stack. As such, we value partnerships with companies like Microsoft that enhance our user experience and meet the needs of our customers. We understand how essential it is to integrate with communication tools like Microsoft Teams, because it’s the first place a user goes to start an incident.

Incidents happen, so how do you handle them? We explain incident management, how to prioritize incidents, and the process involved to resolve the incident. ‍