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By Ignacio Graglia
Last updated: October 21, 2026. We'll update this article as PHP and Linux distributions publish new information. PHP2Shell is the nickname of two critical vulnerabilities in PHP that let an attacker run code on a web server without logging in. PHP released the fixes on October 21, 2026, and IT and security teams now need to know which of their servers and computers run a vulnerable PHP version, so they can patch those first.
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By Ignacio Graglia
Certificate Lifecycle Management (CLM) is the process of tracking every digital certificate an organization uses, from the moment it is requested to the day it is retired. IT, infrastructure and security teams look into Certificate Lifecycle Management when they need to stop certificates from expiring unnoticed, keep up with shorter certificate lifetimes and know who answers for each one.
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By Ignacio Graglia
An IT internal audit is a structured review of an organization's technology systems, processes, and controls to evaluate their effectiveness. It spans hardware inventory, software and licenses, access controls, IT policies, Change Management, and vendor contracts. This guide covers what an IT internal audit includes, how it differs from an external audit, and the six phases of the process, including physical verification of the inventory.
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By Ignacio Graglia
AI prompts for IT Asset Management (ITAM) are the questions and instructions IT teams type into an AI assistant to get answers from their asset inventory. They're searched by IT asset managers, technicians and IT leaders whose assistant can already read inventory data and who want ready-made questions that return useful answers about devices, owners, warranties and costs.
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By Ignacio Graglia
An AI agent and digital certificate inventory is a record of every AI agent and digital certificate an organization runs, with what each one does, who owns it, what it connects to and when it expires or needs a review. IT and IT Asset Management (ITAM) teams build one because both kinds of asset keep critical services running with no hardware to scan, no purchase order to trace and, very often, no owner on record.
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By Ignacio Graglia
Shadow AI on company computers often starts with an AI agent that an employee installed on their own, signed in with a personal subscription and connected to internal systems through a Model Context Protocol (MCP) server. Shadow AI is one branch of shadow IT, with a shorter path from install to impact: these tools set up quickly, act on files and systems, and work under whatever account the employee chose. This guide skips the long definitions and goes to the practical part.
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By Ignacio Graglia
An IT asset audit is one of those processes most IT teams know they should run regularly and rarely do well. Records drift from reality, licenses go unchecked, and the first sign something is wrong usually arrives as an auditor's request or an unexpected vendor notice. This guide explains how to perform an IT asset audit step by step, what to verify for each type of asset, and where the evidence for each check comes from.
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By Celeste Mottesi
Clear workflows make everyday work easier, but only when people can build and use them without friction. A process shouldn’t depend on technical skills or one specific owner to exist or make sense. InvGate Service Management’s no-code workflow builder focuses on accessibility from the start. Teams create workflows using a drag-and-drop editor, reusable building blocks, and no-code action connectors, which keep each step easy to follow and modify.
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By Natalí Valle
When AI knows how to resolve a ticket, teams still need a way to decide how much it can do on its own. Today, that often means choosing between keeping a human in charge of every action or giving the AI broad autonomy. There’s no practical middle ground, so teams get stuck wherever they started, usually the most conservative setting. Even when AI already knows the right answer, the ticket still ends up in a human’s queue.
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By Ignacio Graglia
InvGate Asset Management now tracks certificates, AI agents, automation workflows, and scripts as native Configuration Items (CIs). Each one carries the ownership, lifecycle fields, alerts, and change history already applied to hardware and software records. The components that run daily operations without appearing in any inventory now have a place in one. These four CIs are a starting point rather than the full definition of a digital asset.
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By InvGate
Problem-driven development and handling ambiguity help determine when to use code automation vs. AI.
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By InvGate
See how to create a Business Application in InvGate Asset Management and map the Configuration Items (CIs) behind any service using AI-powered relationship suggestions. Add one CI, let the system suggest what connects to it, and apply the suggestions to build your map in a couple of clicks. It also identifies the type of each relationship, so the map reflects how your infrastructure actually works.
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By InvGate
Learn how to customize work types in InvGate Service Management so every department can use their preferred terminology.
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By InvGate
Building a service request catalog is a quick win for your IT support strategy to improve employee experience and reduce agent workload. In this video, we present a simple four-step process for building a service request catalog using InvGate Service Management. This video shows how to build a service request catalog to.
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By InvGate
New updates are now available across InvGate Service Management and InvGate Asset Management. Watch the video for a quick look at our latest additions, including the AI Hub Reports to measure your Virtual Service Agent’s performance and the ability to interact with the Virtual Service Agent directly within Slack. We’ve also introduced an asset-based lease cost model for hardware contracts and added granular control over location and people access permissions by role.
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By InvGate
--- Building a CMDB used to mean weeks of manual work before you had anything useful to show for it. In this video, Matt Beran walks through how to build a CMDB in InvGate Asset Management, from collecting configuration items to mapping the relationships between them automatically.
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By InvGate
Managing separate help desks for different departments can make support harder to keep consistent. Each team may have its own processes, tools, and data, while employees have to figure out where to go for help. InvGate Service Management brings those teams together in one platform. IT, HR, Finance, Maintenance, and other departments can manage their services from the same place, with shared processes, centralized data, and a single point of contact for employees.
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By InvGate
--- Most IT teams have more asset data than they know what to do with: devices, software, contracts, lifecycles, dependencies. The problem was never visibility. It's knowing what to act on. In this video, Matt Beran walks through four AI features inside InvGate Asset Management that are live right now and change how IT teams work with their IT inventory. You'll see how to: Together, these features turn Asset Lifecycle Management and hardware refresh planning from manual lookups into something the system surfaces on its own.
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By InvGate
ServiceNow had been sitting in the Judicial Branch of Arizona in Maricopa County for nearly five years, unused, because it was too complex to roll out. Deputy CIO Keith Bluestein explains what changed when his team brought in InvGate instead, starting with asset management going live and compliant in days. "This is where ServiceNow was in 2009. Everybody can use it. It's very easy to use right out of the box.".
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From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.
InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.
It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.
Our Products:
- InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
- InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
- InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.
Your Gateway For Better IT.