Incident management is a practice that seeks to resolve business-impacting events in the most efficient manner possible. But not every problem that arises requires an incident response, and it’s crucial that teams know the difference between a problem and an incident. Responding to problems may be part of daily routines, or small ad hoc projects that don’t require more than one resource or a significant time commitment.

Effective major incident management depends on many things, including planning, precise execution, effective communication, and applying learnings from previous incidents to update those plans. Traditional major incident management wisdom addresses the importance of the remediation process, but it doesn’t speak on the issue of configuring your IT infrastructure.

Worldwide businesses and their technical resources use G2, the leading business solution review platform, to analyze software, gather user feedback, and make informed decisions about technology. Although we value all the recognition we’ve earned on G2 over the years, there’s one that always stands out and makes us feel extra proud of what we’ve accomplished so far.