In our article on SLOs, we discussed the need for service level indicators to be relevant to the users’ experience. By consolidating a number of internal metrics into one indicator that reflects the typical use of the service, we can ensure that meeting our SLO means keeping users happy. A good way to think about this is by looking at the user’s experience or journey.

Resiliency isn’t something that just happens; it’s a result of dedication and hard work. To reach your optimal state of resilience, there are some crucial SRE best practices you should adopt to strengthen your processes.

Runbooks, also known as playbooks, are documents that walk you through a certain task with specific steps. For example, a runbook for spinning up a new server might ask some questions about the purpose of the server and its estimated load, then lead you to the appropriate instructions and settings. Runbooks ease the cognitive load of these common tasks by clearly outlining the process for each.

In the world of technology, the stakes have never been higher. The move to the cloud and microservices to maximize agility has given way to digital disruptors and unprecedented competitive threats. As distributed systems become increasingly complex, the scale of ‘unknown unknowns’ increases. On top of this, customer expectations are sky-high. The cost of downtime is catastrophic, with customers willing to churn if their needs are not promptly met.

Here’s the second issue of SREview! This monthly zine features epic Tweets, content, and events happening in the SRE and resilience engineering community.

Incident management is a set of processes used by operations teams to respond to latency or downtime, and return a service to its normal state. Incident management practices have long been well-defined through frameworks such as ITIL, but as software systems become more complex, teams increasingly need to adapt their incident management processes accordingly.

During our 2019 Blameless Summit, CEO Ashar Rizqi spoke on his relationship with reliability and how it impacts his personal experiences.

We're proud to announce that this week, we were selected by CIOReview as one of the Top 20 DevOps Solution Providers of 2020 alongside other innovators in the DevOps space such as Chef, Jfrog, Saltstack, Splunk, and Xebia Labs.