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Incident Workflows

Time is of the essence when responding to incidents and within seconds all the right responders need to be mobilized and the right stakeholders informed. PagerDuty Incident Workflows empowers teams with sophisticated automation capabilities to reduce the manual work required to escalate and mobilize team members. Using if-this-then-that logic on our no-code/low-code builder you can orchestrate and automatically trigger the right set of incident actions for your needs at any time.

PagerDuty Mobile: Stay ahead of incidents, anywhere, anytime

Experience an all-in-one app for viewing, managing, and responding to critical incidents with PagerDuty Mobile. It gives you immediate access to incident details, service information, and recent change events. You can easily set up Slack channels and video conferences for streamlined incident response through incident workflows. So you can deliver faster time to resolution and focus more time on what matters the most.

Incident Workflows with Sam Ferguson

PagerDuty’s new Incident Workflows feature will help your teams build powerful, flexible incident response processes customized to your organization’s needs. Add Slack channels, Zoom calls, responding teams, and more. PagerDuty Senior Product Manager Sam Ferguson walks us through how this new featureset works and demonstrates some of the capabilities.

Make your ITSM more efficient with PagerDuty and ServiceNow

Putting PagerDuty between your monitoring systems, CI/CD systems—really, anything emitting events about your digital environment— and your ServiceNow CMDB opens the door for better event management and correlation, incident response automation, advanced analytics and more, helping you service distributed and central teams together for faster turnaround and better customer experience.