In this video, we talk through some of the nuances of incident management and problem management, why it's better to think of them as one, and how having more responsibility on teams to build and run their software and systems makes sense.
Effective incident management involves not just responding to incidents but also detecting them early and preparing for future occurrences to minimize impact.
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about how his team has gained the confidence to declare more incidents with incident.io.
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about how non-technical responders have been able to confidently declare incidents thanks to incident.io's intuitive UI.
Chris explains his thoughts on the theory of learning from incidents, and why work needs to be done to close the gap and help folks actually trying to get their job done.