Deep diving into the 'Normal accident' theory by Charles Perrow, and what it means for SREs.

Native support for OpenTelemetry metrics in Prometheus.

Part 1 of the series of posts which talk about engineering design decisions to make high cardinality work in time-series databases.

We’ve all seen it: a company experiencing a major incident and going radio silent, leaving their customers to wonder “Are they doing something about this?!”. If you’ve ever been on the inside of something like this, you know the answer is most likely yes, there are people working hard to put out the fire as quickly as possible. But when it comes to incidents, perception is reality for customers.

What is OpenTelemetry? Why is it important? Do SREs need to adopt OTel? An Explain It Like I'm 5.

OpenTelemetry vs. Prometheus - Difference in architecture, and metrics.

Visibility into the upstream and downstream dependencies of your services is key to maintaining a performant microservices environment. Application developers and SREs rely on this visibility to quickly trace issues back to the source, which is essential during incidents—when time is of the essence—throughout day-to-day operations, and as systems evolve and scale.

The Four Golden Signals, developed by Google SREs, are key metrics used to monitor the health of your systems. In today’s complex IT environments, these key metrics can help engineers and IT operations prioritize the most significant issues to address. The Four Golden Signals include: In the following 9-minute video, I focus on two of these signals in particular, latency and errors, because they often result in customer-facing symptoms.

Creating successful products and projects goes beyond just great ideas and flexible processes. It's about truly understanding and listening to your customers.Attentively listening to their wants and needs unlocks invaluable insights that can revolutionize your story planning and project execution. In this blog, we'll look at easy but powerful tips to use the customer's input during story planning.

What is OpenTelemetry Collector, Architecture, Deployment and Getting started.

How JCB improves team structure, risk management, and application and platform development.

InfluxDB vs Thanos: Overview, Pros and Cons, and Differences.

Site reliability engineers manage a lot, and often in incredibly high-stakes environments. Remember that scene from "The Matrix" where Neo dodges bullets in slow motion? Of course you do. As an SRE, it can feel like you're the person getting hit by those bullets, frantically trying to investigate performance issues, automate away toil, and support the engineers around you, all before the next wave of attacks.

In today's fast-paced technological landscape, ensuring the resilience and dependability of systems is crucial. This is where Chaos Engineering comes in, transforming how organizations approach system testing and fortification. Chaos Engineering helps find vulnerabilities that could go undetected under normal circumstances by purposefully introducing controlled interruptions and failures.

As new incidents emerge, there are often many unknowns about the size, severity, and cause of the problem. Sometimes it’s not clear if the problem is an incident at all. That’s where introducing a triage stage to your incident management process can help. In this post, we’ll look at the benefits of adding a triage layer to your incident management, and how Rootly’s Triage feature allows you to seamlessly transition from triage to real incident (or false alarm).

If all companies are software companies, all companies need better Observability to understand how performative their software is.

Comparing Prometheus vs. VictoriaMetrics (VM) - Scalability, Performance, Integrations.

Comparing Prometheus vs. Cortex - Scalability, Cost, Performance, Known Weaknesses.

The nature of security and incident management is cyclical rather than linear. Resolving an issue doesn't mark the end of the team's responsibilities. Instead, it signals the opportunity to enhance reliability, strategize, prepare, and prevent similar problems. This is where the incident response helps and comes into the picture. But what is incident response, and what steps are included in the incident response lifecycle? Let's understand them in detail.