Before the pandemic, capturing your users’ experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid access and usage patterns are much more varied. Work hours, 24×7 availability, collaboration, networking, hybrid, etc. all lead to difficulties in understanding employee Digital Experience.

The advantages of the hybrid & remote work model have been documented for some time now, and for many organizations the pandemic was the final push needed to start making the transition. Once these companies offered remote work for the first time, they had an opportunity to see firsthand how valuable it could be for their organizations. Who wouldn’t want to pay for less office space, and enjoy considerably lower operational overhead?