On August 31st 2022, Amit and Aditya shared a blog post discussing the Emergence of Cloud Desktops. This struck a chord for me because it tells the story of where we are, how we got here, and where we are going. End-user computing (EUC) is fast evolving with new inventions taking place often.

Working remotely has become the norm globally for businesses, specifically in regards to IT. Many companies have offices spread throughout the world, decentralized employees or contractors, or simply have a flexible work from home (WFH) policy. Remote work is an aspect of digital transformation that is often left out of conversations when it comes to ensuring business continuity and driving growth, despite research indicating that everything will continue to push towards hybrid work environments.

Monitoring IT infrastructure and services has always been an essential IT prerequisite. However, your IT monitoring system and security measures need to upgrade with an exponential increase in the number of remote users post-pandemic. For instance, consider this: At the end of a work day, you are notified that one of your critical services has gone down. But the problem is that five teams support different processes of that service.