With the surge of remote workers and a need for increased flexibility, the traditional workplace is a thing of the past. According to Slack’s Future-Forum Pulse Report, the percentage of people working in hybrid and remote arrangements has increased to 58% in the United States. This means that organizations will need to adapt to a hybrid model to maximize employee productivity while supporting collaboration in and out of the office.
As remote working culture becomes more prevalent, technology is now at the core of many business operations, and digital experience monitoring (DEM) has never been more important. In today's business, IT must help increase employee productivity and drive business growth rather than just solve problems at the support desk. Many companies have not yet fully implemented their digital experience strategy. As a result, many problems related to different devices, network conditions, and service providers are still plaguing the industry and ruining the employee experience.
