The world of IT networking has countless acronyms for every component, metric, technology, function, and so on. ITOM, or IT operations management, is a function that encapsulates the administration of all network infrastructure components within an organization. ITOM is a critical function that can directly determine the fortunes of the company. It is for the same reason that we should clearly understand what it stands for, why it's needed, and what its benefits are. Let's dive in.