Operations | Monitoring | ITSM | DevOps | Cloud

January 2024

The alert fatigue dilemma: A call for change in how we manage on-call

Once the unsung heroes of the digital realm, engineers are now caught in a cycle of perpetual interruptions thanks to alerting systems that haven't kept pace with evolving needs. A constant stream of notifications has turned on-call duty into a source of frustration, stress, and poor work-life balance. In 2021, 83% percent of software engineers surveyed reported feelings of burnout from high workloads, inefficient processes, and unclear goals and targets.