Operating in a world of "here and now," demands on IT Ops teams have never been greater. New IT paradigms have created a rising tide of complexity and obfuscation for IT Ops teams that still own the bottom-line responsibility of keeping today's new services up and running.

In this insightful white paper, Eveline Oehrlich, vice president and research director for infrastructure and operations at Forrester Research, summarizes the tools, technologies and best practices to meet the challenges of today's modern IT environments and center the focus of IT Ops teams for success.