Prior to the pandemic, the notion of hybrid work was foreign and in most cases was for the “exceptional situation”. There used to be a small group of remote workers who weren’t near the office, and the road-warriors who were rarely in the office. On average though, working in the office was the norm. Beginning in 2020, there were headlines, articles, research, and statistics on how hybrid work is here to stay.

The abrupt transition to remote work that has occurred over the past few years has caused Microsoft Teams to become an indispensable application for many companies. As such, it is absolutely imperative to make sure that Teams users have a good experience, particularly with regard to call quality. Herein lies the problem. Although Microsoft has provided some rudimentary tools that can be used for user experience monitoring, those integrated tools are inadequate for enterprise use.