In this new era that we are moving into, what does successful reliability look like for modern teams and what are the requirements that will enable us to bring better reliability for our applications and system? With new ways of working, we explore how organziations should implement better service reliability and the different challenges teams are facing.

At ServiceNow, we’ve adjusted to the changing times, encouraging our employees to work in the most efficient and safe ways available to them to embrace the new world of work. We’ve embraced the distributed work model. Three of our global employees are proving it’s possible to adapt to new working environments and thrive—no matter where they are. Their jobs have impacted their personal decisions to work remotely full time, in the office full time, or a hybrid of both.

The pandemic catalyzed a monumental shift in where and how people work. Amid all the uncertainty of emerging variants, returning to the old normal seems improbable. The success of the remote workforce experiment and the influx of newer generations with different work priorities also contribute to the unlikelihood of returning to offices full time. The decision of where to work is shifting from the employer to the employee.