Operations | Monitoring | ITSM | DevOps | Cloud

June 2023

What is Shadow IT and How Does SaaS Monitoring Help?

The dawn of the SaaS-first era, paired with the proliferation of Software as a Service (SaaS) applications, has undoubtedly reshaped the business landscape. Organizations now have an arsenal of SaaS tools at their disposal—everything from email to CRMs, to file sharing to AI tools that make their job easier. These SaaS tools foster innovation, streamline workflows, and ultimately drive profitability.