Today’s fast-paced digital world can lead to system breakdown and disruptions that strain organizational resources. What truly distinguishes successful organizations is their response when problems occur. Incident management serves this function. At its core, incident management involves teams managing unexpected disruptions quickly with minimal impact to users or business operations. The process is like a safety net that prevents further problems from developing into trust issues.

The rapid evolution of technology profoundly impacts network infrastructure monitoring. New technologies such as containerization, microservices, and serverless computing introduce complexities that require monitoring solutions to adapt. The shift to DevOps practices, where development and operations teams collaborate closely, emphasizes the need for real-time monitoring and feedback loops to ensure continuous integration and delivery of applications and services.