Operations | Monitoring | ITSM | DevOps | Cloud

April 2022

blameless

Post-Incident Review | Why It's Important & How It's Done

Apr 28, 2022 By Emily Arnott In Blameless
Curious about the post-incident review process? We give a complete explanation of post-incident reviews and why they are important and discuss best practices. What is a post-incident review? A post-incident review is an evaluation of the incident response process. The goal of the process is to have clear actions to improve the incident response process and to also help prevent further incidents.
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Jira Integrations with Blameless platform

Apr 27, 2022 By Blameless In Blameless
In this video, our Solutions Engineer walks you through the steps of creating Jira tickets and follow up actions in Blameless. You'll learn how to leverage our Slack integration for quick ticket creation and also how to create tickets from within the Blameless platform. You'll also see how closing a ticket in Jira will automatically close a ticket in Blameless. Additionally, you'll discover how to manage open tickets and incidents in an organized Blameless dashboard.
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SRE: From Theory to Practice | What's difficult about on-call?

Apr 21, 2022 By Emily Arnott In Blameless
We launched the first episode of a webinar series to tackle one of the major challenges facing organizations: on-call. SRE: From Theory to Practice - What’s difficult about on-call sees Blameless engineers Kurt Andersen and Matt Davis joined by Yvonne Lam, staff software engineer at Kong, and Charles Cary, CEO of Shoreline, for a fireside chat about everything on-call. As software becomes more ubiquitous and necessary in our lives, our standards for reliability grow alongside it.
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SRE Adoption | A 2-Year Retrospective (From A Business Point-Of-View)

Apr 20, 2022 By Jason Montgomery In Blameless
This month I hit my 2-year anniversary with Blameless and as our industry progresses and matures, I thought it would be a good opportunity to look back and review how far we have come and also ruminate on where we’re headed. Our shared vision at Blameless is to help engineering teams adopt reliability practices with ease and advance to a resilient culture.
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The State of Incidents and Site Reliability: Q&A with Blameless SRE Architect Kurt Andersen

Apr 19, 2022 By Blameless In Blameless
In the latest of an occasional series, today we hear from Kurt Andersen, SRE Architect at Blameless, discussing the evolution of incident management, current trends in site reliability affecting engineering teams, as well as an update on how Blameless is addressing the needs of SRE and DevOps.
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Managing Burnout | Tips To Minimize The Impact

Apr 14, 2022 By Blameless Community In Blameless
Burnout is real. Today, the source of burnout can be anything from pandemic fatigue, to the onslaught of political divisiveness, or simply the pace of life worldwide. Whatever the culprit, we’re living in a stressful time. People working in cloud native environments definitely feel burnt out. Silicon Valley investor Marc Andreessen famously said, “Software is eating the world,” and that seems to be quite true. High demand is fueling churn. System and cloud operators feel pressure.
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How to use PagerDuty with Blameless

Apr 7, 2022 By Blameless In Blameless
Blameless integrates with PagerDuty so you can notify teams and key stakeholders during an incident. We also help you search escalation policies and on-call rotation schedules. In this video, our Solutions Engineer walks you through navigating the initial setup and configuration in the Blameless UI. He'll then demonstrate how the integration works in real-time. If you use Slack or Microsoft Teams for internal communications, you'll also learn how to access and manage the PagerDuty integration from within those tools.
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