The Complete Guide to Choosing An Online Helpdesk
Aug 1, 2018
This is a sneak-peek of all the things that are in store for you in this guide. By the end of this guide, you should have answers to these questions:
- What is an online helpdesk and why do I need one?
- What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise?
- How do I put together a feature list? What if I have no idea what I need?