Banking on ATM Big Data: How to use real-time transaction data to make your operations lean and customers keen
While the ATM channel remains a strategic part of a healthy omni-channel banking ecosystem, it is continuously under critical analysis within many financial institutions. The big challenge lies in maintaining ATM fleets as a profitable delivery channel.
This whitepaper outlines five key areas where transaction intelligence can be used to support a profitable strategy around digital transformation, ATM channel distribution and customer service delivery. It will discuss how a real-time transaction data platform can help financial institutions to continuously collect customer transaction data and turn it into actionable insights related to:
- Early warning fraud detection and compliance
- Real-time payments monitoring and performance alerting
- Customer usage, ATM placement and self-service channel profitability analysis
- Cash forecasting
- Reconciliation and ATM dispute resolution