What's New at Zendesk: Set your team up for success
Not only do customers expect you to respond immediately and with context, but they expect you to be accessible on every channel. To resolve each issue with care, agents are tasked with an endless list of tasks. Shawna and Andrew walk through the importance of setting your agents up for success in order to deliver the best CX for your customers. Catch Hannah Bastian demonstrating how this all works within Zendesk.