Shift Left in the Service Desk

Shift Left in the Service Desk

Aug 17, 2020

Shifting left in the Service Desk means resolving issues at the lowest possible level, to improve service and reduce costs. With Aternity Digital Experience Management, Service Desk teams get self-healing through automated remediation, correlation of end user issues to client device, network, or application back-end, and 1-click drill down to resolve issues at the lowest possible level.