Rundeck + ServiceNow Achieve Shorter Incidents, Fewer Escalations

Rundeck + ServiceNow Achieve Shorter Incidents, Fewer Escalations

Jun 15, 2020

ITSM (IT Service Management) is an important part of any IT organization and ServiceNow is the clear market leader. The goal of most operations teams is to automate as much as possible and provide self-service to enable quicker turnaround time for users requesting services. Rundeck can help with both of these use-cases. The combination of Rundeck and ServiceNow create a comprehensive solution for help-desk technicians or NOC operators to allow them to safely execute sensitive processes, thus reducing escalations and resolving incidents quicker.

In this session, we'll demonstrate:

  • ServiceNow's powerful workflow features
  • ServiceNow's flexible application development capabilities
  • How to create self-service buttons in ServiceNow to trigger a Rundeck job How to use Rundeck to open, update and/or close tickets during an incident lifecycle