Since the outbreak of the global COVID-19 pandemic, delivering exceptional digital customer experiences has become mission critical for businesses in a broad array of verticals. All too often, however, the race to build, change and deploy features increases the incidence of customer-impacting service disruptions. Today’s DevOps, SRE and operations teams are struggling to keep up. Yet the business’s ability to provide seamless and reliable digital services to customers has never been more important to its success.

In this fireside chat, Everbridge's Ulrich Wisser and IDC's Jan Horsager discuss how organizations can prepare ahead of time to protect against service disruptions and protect high-value digital customer experiences.