OneDesk fully supports both the Agile and traditional project management approaches, and even allows you to switch between them. This video shows the status boards, story points, and burn down charts used in many agile PM methodologies.
OneDesk combines Help Desk & Project Management software into a single application.
OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.