Office Hours: Toil and Politickets

Office Hours: Toil and Politickets

Published Aug 12, 2019

Most IT environments inherit a culture of toil that, in many companies, isn’t even recognized or acknowledged as being counter-productive. Hear the story of a company that had a lot of processes, a culture that prized toil, and how self-service operations changed a perspective from “This is good.” to “The good was bad??” You will learn how to replace toil with self-service automated workflows that deliver quick wins and visible ROI. Become the Ops Hero.

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