Dashboard Speed Run: Building a Customer Support Dashboard in Under 5 Minutes
See how easy it is to create a real-time Customer Support dashboard using Intercom and Geckoboard, to help your team keep on top of their most important numbers.
Keeping your customer support agents aware of real-time metrics like current unsolved tickets and first response times can bring a new level of focus and motivation to your team. In this video, we show how easy it is to build up your own custom big-screen dashboard that raises the visibility of live Intercom metrics in your company, and helps your team understand how they're performing at a glance.
Starting with a blank dashboard, we'll visualize unsolved tickets, tickets received this week, average time to close, and visually compare how these metrics are performing Vs past performance. Finally, we'll add a leaderboard that lets individual agents understand how they're performing relative to everyone else in the team - a great way to inject some friendly competition.
All in under five minutes.
For more information on how to visualize your own Intercom metrics on a big screen, check out these links:
Geckoboard's Intercom integration: https://www.geckoboard.com/product/data-sources/intercom/
TV Dashboards: the ultimate guide: https://www.geckoboard.com/best-practice/tv-dashboards/
Dashboard design inspiration for Support teams: https://www.geckoboard.com/dashboard-examples/support/