Aternity unified EUEM & APM for the Service Desk improves MTTR, FLR, and FCR

Aternity unified EUEM & APM for the Service Desk improves MTTR, FLR, and FCR

Mar 18, 2020

Aternity lowers MTTR and increases First Level Resolution and First Contract Resolution rates with unified visibility from the end user’s device to the application line of code. With unified EUEM and APM, Aternity is the only solution that enables IT to investigate a user complaint by drilling down into device health and performance AND the application line of code, all with one click.