Data analytics in action: Continuous compliance monitoring to prevent procurement fraud

You don’t very often hear about procurement fraud. It’s not really discussed, perhaps because it is often an internal problem, and therefore involves trusted employees and breaches of that trust. In terms of losses, however, it is the second-most important economic crime in the world.


How SAS Visual Analytics' automated analysis takes customer care to the next level - Part 1

You're the operations director for a major telco's contact center. Your customer-care workers enjoy solving problems. Turning irate callers into fans makes their day. They also hate flying blind. They've been begging you for deeper insight into customer data to better serve their callers.