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10 Easy Exercises To Boost Empathy In Customer Service Teams

Customers want to feel understood and heard, and this requires empathy. People with strong empathic abilities are better at establishing long-term customer relationships. But the problem is empathy can be a difficult skill to teach. Since it’s an emotional subject, it can be challenging to find hands-on learning activities, and you don’t want training to feel too forced or heavy handed. But first, it’s important to understand why empathy is so critical for your business.

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Why Awesome Customer Service Stories Go Viral (and How to Leverage it)

The internet gives brands a unique customer service opportunity that didn’t exist even a few years ago. Now, brands can directly communicate with customers, and customers can share stories about brands with just a few clicks. This means that stories about your business can be sent out to thousands of people almost instantaneously, making them accessible to 3.39 billion internet users1. Sometimes these stories gain a huge amount of traction and can place your company in front of new prospects.

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How Customer Service Representatives Can Keep Their Stress Levels Under Control

Customer service is a stressful job. People are constantly coming to you with issues that they feel should be your top priority, and they want quick fixes. After a while, the stress will begin to build up. If you don’t have a way to de-stress, you’re going to eventually burn out, and lash out at a customer or a colleague. So, it’s important to find ways to keep your stress levels under control. I want to share six great ways to do it.

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How To Set Up A Stellar Customer Service Strategy Before A New Product Launch

Product launches can be an exciting business. A new offering means another opportunity to win more clients and make more money. Most of all, it means another shot at leaving your personal imprint in your industry. Your pour hours of energy into brainstorming, planning and executing within every segment of your business, from marketing to manufacturing. Before you know it, it’s time to pull the cover and reveal your latest and greatest creation.

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5 Ways Analytics Can Improve Your Digital Customer Experience

Customers today are increasingly searching online before making a purchase. In fact, 75% of consumers admit to making judgments on a company’s credibility based on the company’s website design1. Be it a pair of sunglasses or a ticketing software, the first place a customer visits is the brand’s website. Which is why brands have to make sure they offer a great digital customer experience.