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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Power of CMDB in IT Digital Transformation

Whether we’re creating or managing on the fly with microservices, serverless compute, or containerization and APIs, digital rules everything around us. From IT operations, service delivery and asset management to even the fundamental makeup of our company’s core products and services, it’s all gone—or going—to the cloud.

Gen Z are here - and they're swiping, tapping and snapping Australian workplaces into a new era

Let’s assume that the average Australian university graduate enters the workforce somewhere between the ages of 21 and 24, bringing with them a qualification (or two, or three), a fierce determination to establish a secure career, and a finely-tuned radar for what’s authentic and what’s fake news.

Resource Management, Images, and more with ServiceDesk Plus 11.1

The user education team at ServiceDesk Plus brings you a close-up on all the great features built into ServiceDesk Plus 11.1. Learn how resource management helps you distribute tasks among your techs; add images to your service templates; customize your application pages by user, and much more.

How automation brings your business ambitions to life

Technology is helping enterprises simplify process and supercharge the everyday. A good employee experience (EX) is built on efficient ways of working, freeing employees from repetitive tasks to create a more rewarding workday – one that is spent on interesting, high-value projects. But for business leaders looking to deliver the experiences that employees now demand, where should they start? The short answer: good EX thrives on well-designed automation.

Tool sprawl is slowing down your finance team

Many promising sprinters face a mental roadblock as they develop. Physical training and repetition propel them faster and faster, yet despite pushing their body harder each month, most still plateau. It often takes a wise coach to switch a sprinter’s mindset from simply moving quickly to moving their body with purpose, using better technique, and taking longer strides. Finance teams face a similar predicament with their monthly financial close process.

How ServiceNow leaders see the future of work

2019 was an exciting year for ServiceNow—not just in terms of business results, but in how we led a series of important conversations about the future of technology and work. On our Workflow site, thought leaders across the company weighed in on a range of timely issues, from a new manifesto for IT to a new sense of purpose for employees. Here’s some of the best thinking on Workflow from 2019.

Integrating Mobile Device Manager Plus with Jira Service Desk

Every organization has a help desk solution to manage and resolve employees' asset related issues. Mobile Device Manager Plus integrates with Jira Service Desk to empower the help desk technicians with the ability to perform various device management tasks right from the Jira Service Desk console.

Introduction to the Integration Module for Freshservice

The Kelverion Integration Module for Freshservice provides a powerful integration capability for writing Azure Automation runbooks as well as being usable in PowerShell scripts. The Integration Module supports Freshservice SaaS instances with the REST API. Using Kelverion smart discovery the Integration Module interrogates Freshservice and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.

What is Service Desk?

An IT service desk is an integral part of an organization’s IT operations. It’s relevant for entities of all sizes, and plays a key role in making sure that IT services meet key business objectives. In an organization, a service desk also acts as a catalyst for digital transformation, which is a major trend affecting almost every industry. In a recent report from Forturum, 41.4% of their respondents (companies) had a dedicated digital transformation team.

What does Gen Z want at work?

For many employers, Gen Z is a bit of mystery. There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company. Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day.