The latest News & Information on Helpdesk, Service Desk, IT Help desk

[Webinar]Release Management in ServiceDesk Plus Cloud.

Software releases, whether simple or complex, often entail common challenges like lack of communication between different teams, scheduling conflicts, and absence of central control. Failing to adequately address these challenges may result in underdeveloped or failed releases. This can cause an increase in outages leading to costly downtime that could have otherwise been prevented.

A Small Companies Guide to Customer Service Efficiency

The local boutique lady has a huge client base as people from other neighbourhoods love her designs and collections. She is running a small company and has created her own niche market in a very small span of time. The branded outlets in the area face tough competition from her in terms of sales and personalised services offered by the boutique.


5 benefits of using AI bots in customer service

The rise of the AI bots may sound like a sci-fi horror scenario, but in reality, the growing industry of bots isn’t scary at all—it’s a technology that brings real, tangible benefits to businesses and customers alike. Bots are already a big part of the customer service landscape. In 2018, the bot market was worth $1.274 billion and predictions anticipate it reaching $7.5 billion by 2024.


How an Engagement Software company utilizes custom field features & types of tickets to organize different projects

When setting up meetings, pitches, training, and events, the ideal manager makes a special effort to deliver an immersive experience by evaluating, tracking, and evaluating the audience’s level of engagement to achieve the best outcome of the event possible. After all, a high level of user engagement is perhaps the most subjective measure of a successful event. Certain companies are specialized in developing event technology geared towards refining the conventions of audience engagement.


How can help desk streamline your business

Customer service focused help desks are in great demand owing to the multiple benefits linked to the application of these tools. Streamlined customer support services reflects efficiency combined with quality. Efficient and high quality support services mandate a fresh perspective to resolving customer issues. Customer support teams work in constant pressure to deliver prompt and instant services to customers.


The best WordPress live chat plugin for your business

W ant to install a live chat plugin on your WordPress website? Here, we provide details about the best live chat plugin option for your WordPress website. The ngDesk Live Chat WordPress plugin offers a brilliant and simple to use interaction tool designed to enhance user experience in more ways than one. The tool has multiple features to offer its users. But, before we begin talking more about this tool, let us see how live chat plugins add value to your business.


How to Limit Service Requests over the Holiday Season

C hristmas holidays are near the corner. Your support staff have applied for leaves and you are wondering how to meet your customer service requests and ensure your customers are happy. True, customer service during the holiday season is a challenge for almost all companies. Holiday seasons record significant growth in sales activities across all industry sectors. Your website experiences more customer traffic during the holiday season.


Now Platform Enables Organizations to Scale DevOps to the Enterprise

New enterprise DevOps solution will let ServiceNow customers develop better software faster, shipping to production in minutes vs. days, weeks or months DevOps is here to stay. And for good reason. In today’s hyperconnected world, if you’re not fast, your competitors will be. Every industry is being disrupted by software, and every company is trying to figure out how to navigate and embrace new technologies as they scale.


Monitoring outgoing email & email capturing in OneDesk

If your job is to manage an end-user or customer support organization, one thing you really need a handle on is the flow of support emails into, and out of, your department. You need to be sure that you are capturing all incoming tickets, as well as all responses on those tickets. You also need to be able to audit all outgoing email sent by your team and the messages on conversations they are having with customers.