Helpdesk

teamsupport

Is On-Premise Software Dead? Why So Many Companies are Moving to SaaS

When evaluating software, it’s easy to fall back on what you’ve done in the past. Your work computer likely has Windows and the Office suite installed directly on the machine, so why shouldn’t you have software for sales, customer support, marketing, or other industries right alongside it?

freshworks

What is Proactive Customer Service, and How to Implement it in Your Organization

For many larger businesses, it can often be difficult to keep up with the flood of support tickets and customer issues that flood in – even with a powerful helpdesk. Often, the proposed solution is to hire more support staff to alleviate the extra work, but that’s not always a great solution.