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Digital Asset Management 7 Best Practices that Ensures Efficiency

Are you having a hard time keeping up with your digital asset management system? If you are losing or misplacing your digital assets, the impact on cost and sales is huge. Remember, time is money and the market is changing, and so is your legacy digital asset management technology. While you cannot afford outdated, clunky workflows and manual requests, it’s time that you think about re-mapping your Digital Asset Management (DAM) strategy.

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6 Tips on Building the Perfect Chatbot for Your Business

Chatbots is the latest mantra guiding business strategy. This technology fad is creating ripples in the world of commerce today. But let’s be honest. How many of us really understand the use of chatbots in handling typical business scenarios? There is a lot of speculation around the use of chatbots in business processes. Chatbots can be deployed as virtual assistants or messaging apps designed to handle multiple user queries.

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Here Are 5 Ways Customer Service Impacts Your Business

Poor customer service is the #1 reason that clients stop doing business with you! Did you know that 96% of unhappy customers never complain? However, 91% will simply abandon the business and never come back. Despite being unhappy, your customer will tell their friends, but may not ever tell you. Hence, if customer service is not one of your main priorities, it is often too late to repair your online reputation.

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5 Essential Do's and Don'ts as a Customer Support Representative

When was the last time your customer support representative “wowed” your customer? Generally speaking, it costs 6 to 7 times more to acquire a new customer unlike retaining an existing one. As a matter of fact, customer service is the lifeblood of any business. If you are assuming that your long-term loyal customers love your brand. You are wrong. More often than not, they love your customer service representative.

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Here are 7 Must-Have Features for your Help Desk Software

Help desk ticketing systems offer a wide range of features essential for your customer support functions. It is the interface that connects your customers to your brand. Your customers communicate their problems, concerns, or queries through your help desk. Hence, the features supported by your help desk software has direct implications on your business performance. Well, here are 7 must-have features for your help desk software in case you are wondering what attributes to look for.

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5 Key Benefits of Achieving Customer Service Excellence for your Brand

Good brands connect customers but, great brands with customer service excellence deliver value to stand out in the crowd. However, materializing this customer service excellence journey that makes or breaks any customer relationship is challenging. Truly, you might find many players in the marketplace working towards the culture of customer service excellence. But only a few brands are successful in “Wowing” their customers with outstanding customer service excellence in the long run.

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Experience Personalized Customer Service and Feel the Difference

Many companies offer personalized customer services to effectively manage their customers. Obviously, it helps their financial success. It’s a fact that every business emphasis is on deploying exceptional support services services to retain customers. Because customers are the main pillars for financial growth. Since, a business without customers has no relevance. Well, if a customer is happy then you don’t have any concerns.

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Asset Management Software - Here's why you need one for your business

Smart businesses whether small or large always take quick decisions on investing in asset management software. Because their main object is to automate the tedious and time killing asset management tasks. So that their IT professionals can focus more on value-added activities. Small or medium enterprises highly rely on Asset management, mainly for its predictive modelling, risk management, and optimized decision-making system.

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10 Points to Consider While Choosing Software Tools for Your Business

Are you planning to buy a support management software tool or project management suite for your business? The success of your business model, its specific needs and intended goals for your company – a lot depends upon one big decision. That is to say, choosing the right software tools, solutions can become a real game-changer for your business! Selecting the right software tools can be overwhelming.