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The Best WordPress Live Chat Plugin

W ant to install a live chat plugin on your WordPress website? Here, we provide details about the best live chat plugin option for your WordPress website. The ngDesk Live Chat WordPress plugin offers a brilliant and simple to use interaction tool designed to enhance user experience in more ways than one. The tool has multiple features to offer its users. But, before we begin talking more about this tool, let us see how live chat plugins add value to your business.

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7 reasons your website needs a chatbot

C hatbots are essentially programs built to simulate human conversations. You can create automated chat scripts that will follow a defined conversation flow with the users. Hence, the bots act as virtual assistants that can be configured to pose as human customer support agents. Bots are being used to provide information to customers, take orders from them, or guide users to relevant sections of the website.

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The ultimate guide to build your knowledge base

A knowledge base is a centralized repository of articles and information related to your product or system. It contains several short articles that provide you explicit details on how to use the product or system. These articles also provide information on how to resolve specific issues that one might experience while using the product or system.

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10 reasons to use a help desk

Customer support services defines your success in business to a large extent. Customers reach out to you with their issues, queries, feedback and suggestions. They expect prompt response and resolution to their issues or queries. This objective is easy to achieve when you have a small group of users to take care of. However, when your audience base is expanding, it becomes complicated.

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The Secret to Customer Satisfaction

Customer satisfaction reflects the degree to which your customer is happy with your product or service. Satisfied customers become brand ambassadors for your business. The positive experience of your customers help in promoting your product or service. They recommend your product to their friends and acquaintances. They share their positive experience on their social media pages contributing to positive reviews for your business.

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How to improve customer service agents efficiency

Customer service efficiency is an important indicator of business performance. Customer satisfaction and their relationship with your brand is directly linked to the quality of service they receive. Hence, your customer service agents are your brand ambassadors responsible for communicating the key attributes of the product or service to the customers. However, improving your customer service team performance can be a challenge in itself.

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How to improve customer service agents efficiency

C ustomer service efficiency is an important indicator of business performance. Customer satisfaction and their relationship with your brand is directly linked to the quality of service they receive. Hence, your customer service agents are your brand ambassadors responsible for communicating the key attributes of the product or service to the customers. However, improving your customer service team performance can be a challenge in itself.

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Freshdesk alternative - deploy ngDesk ticket management tool for your business

f you are looking for a Freshdesk alternative to manage your customer service requests, we have the perfect solution for you. ngDesk is a cloud-based ticket management tool with powerful features designed to meet diverse business requirements. The platform supports dynamic features that makes the tool both flexible and scalable. Help desk software and cloud-based ticket management tools play a crucial role in efficient handling of customer support requests.