Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pandemic like the novel coronavirus. Unless you have a detailed crisis communication plan in place, the lack of clarity and information might put your frontline support reps in a tight spot when they are trying to reassure your customers.
The unfolding COVID-19 pandemic has made for a frightening and unnerving start to 2020. Amidst the terrible suffering and pressures on medical systems, people are also being forced to reconsider the simple things of daily life. Quarantining and lockdown restrictions mean that many of us are now having to work from home, every day. Unlike many, I am a twenty-year veteran of working from home.
With coronavirus (COVID-19) wreaking havoc across the globe, its disastrous effects are felt in the IT world, too. The lack of a complete work environment, as well as communication issues in development and production, will likely cause a total slowdown in every industry’s growth. Remote work is now mandatory in almost every enterprise.
In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t the enjoy working from their home office? Sure, many professionals do, but their dissatisfaction is because the home office lifestyle inhibits their ability to meet face-to-face with customers. These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them.
COVID-19 has forced tons of companies to have their employees work from home. But for those who are new to remote working, this transition can be difficult. However, with the right remote work tools, you’ll have no trouble working in or running a remote team! To help you get started, we’ll cover some of the best remote work tools for your business. We’ll highlight their key features, pricing and their alternatives to help you choose the right tool.
What a start to the first quarter of the year, huh? It’s been a busy one for us, and a challenging quarter for our team (and probably yours) in many ways. At Teamwork, we’re in the fortunate position that the move to remote work was a relatively smooth transition for us. So we’re going to keep doing what we do best: delivering great software to help your team collaborate and keep work going. Here’s a snapshot of our latest releases.
These are unprecedented times. All around the world, as more and more countries start the process of responding to COVID-19, companies and employees are trying to make the shift to remote work so they can keep work going. For many people, this means working remotely for the first time — and getting used to the challenges of working from home is going to be a bit of an adjustment. But even people who are used to working remotely are finding it hard right now. Because this is different.