5 Essential Do's and Don'ts as a Customer Support Representative

When was the last time your customer support representative “wowed” your customer? Generally speaking, it costs 6 to 7 times more to acquire a new customer unlike retaining an existing one. As a matter of fact, customer service is the lifeblood of any business. If you are assuming that your long-term loyal customers love your brand. You are wrong. More often than not, they love your customer service representative.


Motadata is an IT monitoring and management software that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data.

What is ITSM? Align IT with Your Business Needs

In this age, businesses that provide the best service survive, and when technology becomes the only means to deliver the best service then IT service management is not a question of why but a must. ITSM enables organizations to build a business around better IT support structures, so they can create the best product or service experience. In this blog, we will talk about some of the fundamental questions around ITSM.


Migrating from Perforce to Git

Source control, aka version control, is the method of tracking and managing changes to software code. Source Control Management (SCM) systems offer a running history of code changes and can be particularly helpful for teams of developers making changes to the same files. As a critical aspect of responsible software development, source control helps developers track code changes, see complete revision history, and revert back to a previous version of a project if needed.


How a mortgage company utilizes the conversations feature on OneDesk

As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of money being transferred and worked with. One client came to us seeking a solution to their management of tickets, along with some sensitivity to permissions, communications, and the ability to track change.


Everything you need to know about agile project management

When it comes to managing your work, there are dozens and dozens of project management methodologies to choose from. But as you begin your research into which methodology is right for you, you’re probably going to see one particular word show up over and over again: Agile. It seems to shimmer in your peripheral vision like some sort of project management mirage. Is it real? Can all the avowed benefits of agile project management really be true?


How to leverage the exponential smoothing formula for forecasting

When it comes to setting quotas, a lot of sales managers like to turn to a simple annual run rate. And while an ARR may be the quickest and easiest way to predict future sales results, we’ve seen that it’s far from the most precise metric. By contrast, the exponential smoothing formula lies on the complete opposite end of the spectrum. Although it’s one of the most complicated sales forecasting methods, it is also arguably the most accurate.


What is good customer service and does it really matter?

You’ve read every article, watched all of the webinars, and you’re convinced: today is the day we take our customer service to the next level. But it turns out that buying into the importance of good customer service is the easy job. First you have to uncover the definition of good customer service, and then provide proof to management in sales, product, and other departments that exactly how customer service has a major impact on your company’s bottom line.