VictorOps

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Showing the Value of Site Reliability Engineering (SRE)

For a while, the world of Agile software development, continuous delivery and integration (CI/CD) pushed the value of speed over reliability. For years, IT professionals and developers worked together for long periods of time – six months to a year – to create, test and release software to customers. As cloud-based systems and Agile practices became more and more common, developers realized they could provide new services to customers faster than ever before.

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Incident Management in a Complex Serverless Framework

Serverless frameworks can lead to highly efficient, scalable systems that allow developers to build complex software faster and more reliably. Serverless frameworks allow engineering teams to focus on individual functions across multiple applications or microservices and eliminates numerous problems with maintaining physical hardware. Serverless capabilities are also often referred to as Functions as a Service (or FaaS).

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Top Metrics for Measuring DevOps Delivery Value

Software developers and operations teams are constantly improving the way they move code into production and execute tests to maintain consistent delivery of reliable services. But, how do most organizations track the success of organizational changes? When a company adopts DevOps principles, how do they show the value of these changes to the engineering teams and the overall business?

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Healthcare as a Guide for Incident Response and Incident Management

The core of the DevOps movement is about breaking down barriers between developers and operations, allowing both sides to work as a team. This means making sure that everyone has access to the systems they require while enabling cross-tool visibility and collaboration.

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IT Alerting From One-to-Many to One-to-Right

Remember the WUPHF app from “The Office” Season 7 Ep 9? With the advent of notifications, for a long time, it seemed like the best path for any alert was to get all the notifications in all ways, Woof! Still today, the typical NOC operates on the “Woof!” notification strategy. Where everyone in the company receives a notification for all alerts, in all the notifications methods. Which most of the time is just email.

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Configuration Drift: Why It Happens and How It Complicates Life for Incident Response Engineers

Keeping systems constantly up while maintaining total system security is vital to modern businesses. But, speed and consistency sometimes clash. Do you fix a problem fast or do you fix it right? Fast fixes usually win and often cause further systemic problems. And, because system health is so important, every issue becomes a red alert. This leads to alert fatigue, or the “exposure to a high volume of frequent alerts, causing desensitization to critical issues.”

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What is ITSM? The Beginner's Guide to IT Service Management

Modern business, no matter the type of company, runs through technology. IT infrastructure and applications are being used to drive internal productivity as well as provide valuable services to customers. SaaS-based companies are required to maintain consistent uptime for end-users as their products are directly tied to their success. Efficient development, release and incident management processes are as important to B2B software companies as supply chain logistics are to B2C consumer products.

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Tips for Mobile Mindfulness While On-Call

People are expecting streamlined mobile experiences for nearly anything and everything. Everyone’s searching for mobile solutions to all of their daily responsibilities – from social media to productivity and business-oriented apps. According to an article from Perficient Digital, 58% of all website visits in 2018 came from mobile devices. On-call scheduling, alerting and incident response for DevOps and IT is no different.

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Establishing a Complete Database Monitoring System

Observability and collaboration are commonly referenced as two of the most important aspects of software delivery and IT service management (ITSM). Data flows between services, applications and infrastructure, fueling the systems built and maintained by DevOps and IT teams. Resilient, fast data pipelines and the constant uptime of connected servers and applications are a must in order to remain competitive in today’s modern world of DevOps, CI/CD and complex cloud-based services.

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New Changes to the VictorOps User Interface and Brand

With the recent announcement of Splunk’s new vision – Turn Data Into Doing – VictorOps is following suit. To start, the web and mobile applications will go through a quick makeover and rebranding. Then, over the next few months, VictorOps customers will begin to see small improvements to the overall on-call user experience in both our web app and mobile app.