The costs of lackluster incident management are truly far-reaching. We’ve learned they go beyond explicit costs, like lost revenue and labor expenses. And that they go beyond the opportunity cost of engineers being diverted from building revenue-building features. The final area of incident cost that’s often overlooked is cultural drain.

The release of the Gartner® Hype Cycle™ for I&O Automation, 2023 has inspired us here at OnPage to provide our insights on the latest trends in I&O optimization. In this blog, OnPage will predict the widespread adoption of technologies that can further automation efforts and thus contribute to I&O optimization.

IT issues can happen at any time and significantly impact an organization. Hence, it's essential to have a plan to handle these issues quickly and efficiently. And one way to do this is to create an IT war room. An IT war room is a dedicated space for teams to collaborate and resolve issues. Establishing an IT war room enhances an organization's capacity to swiftly and efficiently address IT problems, ultimately reducing their impact on the business.