Incident Management

The Language of Incident Management

The way people communicate during “peacetime” and “wartime” is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.

Machine Learning CAN Help Your NOC Win The Battle...Just Keep These 5 Things In Mind

Before you arm your own NOC with machine-learning tools, you should be aware of - and avoid - five common problems you’re likely to encounter. Join NOC and IT Ops veterans from BigPanda as they discuss these common - and potentially crippling - problems.