In an effort to make it even easier to open incidents, FireHydrant will now let you open an incident from Slack in a single click. When an alert is ingested into FireHydrant a message will post to a channel of your choosing to open an incident. When the incident is opened it will pull in all the data from the PagerDuty alert and configure your incident with that data. Now you can go from an alert firing in PagerDuty to an open FireHydrant incident with all of your automated process in under 5 seconds.

June was the month where many of us stretched our legs, glad to be out of quarantine — and then immediately went back inside due to fears of a second wave. “One step forward, one step back,” offers an adequate summary of life in a pandemic. It’s also a sentiment that applies to the ongoing challenge in mitigating glitches and outages.

Communication is one of the hardest things to do well while responding to incidents. At FireHydrant, we’ve focused on helping people communicate well within their teams when responding to incidents, and also after the fact during post-incident reviews. But what about communicating with your customers? During an incident, your customers want to know that you’re aware of the problem and are working to mitigate or resolve it.

This week, we hosted our first-ever virtual PagerDuty Summit EMEA! Our CEO, Jennifer Tejada, kicked off the event by re-emphasizing PagerDuty’s commitment to the Black community and to improving equality and representation, both internally and across the technology industry.

How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and they’re complaining about you on Twitter. OK BYEEE!” Our customers love PagerDuty (they legit tell us this). At the same time, they hate hearing from us because it means trouble.

This month, we are excited to announce a new set of product updates and enhancements built for real time and designed to fit the way you work, where you are, and with the tools you love to use! We continue to focus on enhancing the core functionality and aesthetic of the PagerDuty mobile app to help users better manage their digital operations while on the go. We strive to go beyond harnessing digital data from any software-enabled system to transform any signal into real-time insight and action.