Operations | Monitoring | ITSM | DevOps | Cloud

Alerting

A reliable and secure on-premises alerting solution for NRB Group

“We wanted to have something directly on-prem and exchange our physical servers for virtual ones. Enterprise Alert ensures higher internal flexibility for our technical teams. The product was easy to implement and just as easy to use.” Gregory Beterams, NRB Group

What is IT Infrastructure Management (IM)?

Effective IT Infrastructure Management or “IM” is crucial. If your business prioritizes infrastructure management, it is well-equipped to keep its software applications and networks running at peak levels. Plus, your business can avoid downtime, outages, and other costly, time-intensive IT problems that put your operations and stakeholders at risk. How you manage your infrastructure can have far-flung effects on all aspects of your business.

Carrefour Bank Uses PagerDuty and Rundeck to Automatically Self-Heal Incidents

With the mission of transforming the customer experience for financial services, Carrefour Bank offers a wide portfolio of financial products created to meet and satisfy different customer needs. Learn how Carrefour Bank leverages PagerDuty and Rundeck to automatically self-heal incidents to keep customers happy and resolution times down.

SLA vs SLI vs SLO: Know the differences between them.

SLA basically means a Service Level Agreement. It’s a formal agreement between you and your customer. It basically describes the reliability of your product/service so you can have a formal agreement which basically says our product will be online 99 percent of the time annually and if we fail to achieve that objective we will give 30% of your annual license fee back. SLA’s also include penalties in the contract.

Is Alert Fatigue Hindering Your DevOps Work?

This year, you tell yourself, you are going to be prepared! You will arm yourself with a new status page, and create web monitoring for every important service in your arsenal. Like the proverbial Eye of Sauron, nothing will escape your omnipotence. But too many tools in your set can contribute to alert fatigue. Alert fatigue occurs when your team starts to feel like they are always on call. They might already secretly feel this way.