Identifying the Best IT Monitoring Software of 2020

What’s the best IT monitoring software of 2020? It’s an interesting question. IT monitoring could mean a whole lot of things to a whole lot of different organizations. To some teams, a robust application performance monitoring (APM) solution might be more important than their network performance monitoring (NPM) tools.


Incident Response in the time of Remote Work

The unexpected and sudden shift to remote working introduces a new set of problems within the incident response space. And while each organization needs to take its own unique circumstances into account, this post outlines the best practices and steps that can be taken in the right direction in keeping operations both productive and proactive.


Virtualizing a Network Operations Center

A Network Operations Center (NOC) is a location from which IT support technicians can supervise, monitor, and maintain client networks and infrastructure. Because they act as a central nervous system for many organizations, NOCs are typically located in a central physical location. The global coronavirus (COVID-19) pandemic is an unprecedented situation that is creating new challenges for everyone—and that includes NOCs.


Setting Up a Distributed Crisis Management Team for COVID-19? We Can Help

COVID-19 is forcing many teams into crisis mode, as they rush to meet customer and employee needs in our new socially distanced reality. Organizations with experienced crisis management teams are urgently adding capacity and adapting to distributed working models. And those who haven’t built crisis response teams before are grappling with how to rapidly train employees and get access to the right tools.


How to Avoid Alert Overload From EDR Solutions

In today’s chaotic digital sphere, networks are distributed across an increasingly wide range of hackable endpoints. From smartphones and tablets to Internet of Things (IoT) devices—everything gets connected to the network. EDR technologies and practices were created for the purpose of providing active endpoint protection and defense. However, if your systems and admins are overloaded with alerts, an EDR strategy might become obsolete.


SRE for Business Continuity in the Face of Uncertainty

No, it won’t be possible to continue operating business-as-usual. For the unforeseeable future, teams across the world will be dealing with cutbacks, infrastructure instability, and more. However, with SRE best practices, your team can embrace resilience and adapt through this difficult time.


Schedule Rotations

Today, we are excited to announce PagerTree now officially supports schedule rotations! A long awaited feature and requested by many customers, with schedule rotations it’s now easier than ever to schedule a list (or “rotation”) of people for full coverage support. Schedule rotations are available on our Pro and Elite pricing plans and are technically a subset of our “recurring schedules” feature.


The War Room for Major Incident Response and Remediation

Critical application errors and infrastructure incidents are bound to happen. Highly interconnected systems, microservice architectures and containers mean developers, sysadmins, technical support and IT security analysts can’t simply work in silos. A simple alert regarding client-side latency may not only affect frontend development teams.