It's official and you're the first to know – Opsgenie is the newest member of the Atlassian family! Our commitment to you has always been that we'll provide the world's best alerting and incident management solution, coupled with outstanding customer service. That doesn't change.
As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago with finding a way to quickly and effectively communicate incidents with our customers after a 4-day outage left our customers in the dark.
FireHydrant has been around for a few months and after feedback and self reflection there was a lot missing from it that needed to be addressed. The experience of using the tool was lacking and needed some love to better serve the needs of its users.