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On Call

Comparing the Top 5 On-Call Management Software Solutions in 2024

SRE and DevOps teams are the backbone of system uptime and reliability. But managing On-Call schedules, alerts, and communication during incidents can quickly turn resolution efforts into burnout. This blog explores the top On-Call management tools in 2024, designed to streamline Incident Response and keep your team ready for action.

Optimizing On-Call for Incident Management: Preventing Team Burnout with Rootly On-Call

Rootly On-Call streamlines incident management with automated scheduling, noise reduction, and centralized documentation. It mitigates on-call fatigue with features like flexible overrides, shift visibility, and shadow rotations, enhancing team well-being and preventing burnout.

Design Details: On-call

On your bedside table sits a piece of software designed to wake you up. It loves bothering you when something goes wrong — and making it your responsibility to sort it out Meet the new incident.io On-call app. We designed it this way: to be as interruptive as possible. Whether you’re watching telly, at the gym, or as mentioned, fast asleep, it’ll get you. Got called even though you’re in silent mode? Great! We’ve done our job properly.

The engineering on-call experience: misconceptions, lessons learned, and how to prepare

The on-call experience is sometimes a dreaded one for software engineers. Those late-night alerts and frantic Slack messages, after all, don’t exactly sound pleasant. But what’s an on-call shift really like? Is that perception of constant fire-fighting and 3 AM wake-up calls actually realistic? Michael Mandrus and Owen Smallwood, both senior software engineers here at Grafana Labs, wanted to set the record straight.

How Squadcast's Snooze Incidents Promotes Focussed On Call Shifts

Dealing with a flood of incidents, each with varying degrees of urgency, can be a daily struggle for Incident Response teams. Suppose a low-priority alert pings while you're tackling a critical incident. This pulls your focus away from the urgent issue. This constant alert bombardment can: How do engineers ensure that high-severity issues take precedence? Don't they want to avoid being bothered or bombarded with notifications while addressing critical matters? They sure do.

Improving your on-call schedule with runbooks

Incidents are a stressful time for your team: your service isn't working the way you expect and your customers/stakeholders want to know what's going on. The last thing you want to do is let your team improvise everything when it comes to responding to incidents. Google's own SRE book has great overall tips for incident management, part of which involves "develop(ing) and document(ing) your incident management procedures in advance", which this article dives into.

We've launched incident.io On-call

It’s 3am. You wake up to a blaring alarm, the sound burned into your soul from countless sleepless nights. You reach for your phone, ‘press 4 to acknowledge’ and bleary eyed, you open your laptop, grab a coffee and get to work. The next hour is a whirlwind—bringing services back online, keeping colleagues in the loop, maintaining a list of action items, updating a status page that will be seen by millions of customers. Potentially for the fifth time this month.

The Debrief: Introducing incident.io On-call

This is on-call as it should be. The secret's out. The world can finally know. incident.io On-call is here. Naturally, a lot of you may be wondering: why and why now. So to help answer those questions, we sat down with Chris and Pete, two of our co-founders here at incident.io to get a bit of background on this project: This episode will not only get you excited about this huge week, it'll get you pumped for what's ahead for on-call.

Finally: alerting and on-call scheduling for how you actually work

TL;DR You deserve a better alerting and on-call tool. So we built Signals. In our early days, we often used the tagline, “You just got paged. Now what?” It encapsulated how FireHydrant solved for all of the messy bits that come after your alert is fired, from incident declaration all the way through to retrospective. At the time, we saw alerting and on-call scheduling as a solved problem.