Introducing ServiceDesk Plus Cloud for Microsoft Teams

As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT service desk team or walking in to report an IT issue. Although this solves the immediate problem, it reduces service desk efficiency and makes tracking tickets and other administrative tasks a nightmare for IT technicians.


The Mattermost team’s 10 favorite productivity hacks

We use Mattermost every day, and our team has found many shortcuts and hacks to maximize our productivity. And since we spend the bulk of our days collaborating in Mattermost, we’ve found many ways to save time in Mattermost. Some of these shortcuts only save a few seconds. But when you’re doing something dozens of times a day, not only does a few seconds really add up, it can also keep you from getting distracted from more important tasks and decisions.


Zendesk welcomes Smooch, a platform for messaging

With over seventy-two trillion messages sent in 2018 across messaging channels like WhatsApp and Facebook Messenger, it’s no surprise that 68% of consumers choose messaging as their preferred way to communicate with businesses. Customers are growing more comfortable with sending a message to a business just like they would to their friends and families—it brings an extra degree of convenience and familiarity to the customer experience.


Broadridge Financial uses Mattermost for secure enterprise-grade DevOps collaboration

After moving to Mattermost, a major financial services firm was able to increase developer productivity and organizational alignment without compromising on security. For years, the firm had been relying on a well-known instant messaging application for enterprise communication. Not only was the platform nearing its end-of-life, it fell short elsewhere for several reasons: conversations were slow, chat histories weren’t always persistent and compliance was difficult to achieve.


Mattermost Joins Google’s Inaugural Season of Docs Program

At Mattermost, we believe in the power of open source software and open companies. To this end, we’re thrilled to announce that we’ve been accepted into Google’s inaugural Season of Docs, a new program designed to highlight the promise of open source technology while raising awareness of the critical role docs and the technical writers who create them play in the success of open source projects.


Introducing Mattermost Academy: Our Free Online Training Program

At Mattermost, we built an intuitive workplace messaging platform that all kinds of teams can use productively right away, regardless of technical prowess. That said, we understand that learning new platforms isn’t always the easiest thing in the world. Some Mattermost users will have longer learning curves than others, and that’s perfectly okay. We all march at different speeds.


Using the OneDesk messenger application to offer live chat-based support

With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give us your feedback. Once you put the customer apps on your website, you can now chat with your visitors directly from within OneDesk.