Event management is a critical process within IT service management, offering a structured method to detect, assess, and respond to events that could disrupt business services. Essentially, event management is a systematic approach to tracking all detectable occurrences within IT infrastructure, applications, systems, and services.

We're thrilled to unveil a new feature for MetrixInsight for Citrix VAD/DaaS SCOM Management Pack - a comprehensive User Experience SCOM Report. This new addition provides unparalleled insights and once again exceeds the capabilities of Citrix Director by enabling retrospective analysis of both current and terminated sessions. This feature allows you to deep-dive into key user session and VDA machine metrics.

Data can be overwhelming. The purpose of this blog is help you sift through data to find exactly what you need to use it in a meaningful way when solving Citrix problems. After working in performance benchmarking and analysis, one thing I noticed is only the really really big companies have full-time staff dedicated to doing analysis on a daily basis. Which means, it’s up to the generalists, or Jacks and Jills-of-all-trades, to review data and make sense of it. How does one do this?

In Citrix SBC/VDI cloud or on-premise deployments, CPU and memory usage are critical performance metrics that can impact user experience significantly. If one user's session is consuming a large amount of CPU or memory, it can negatively impact the performance of other users hosted on the same multi-session VDA machine. Therefore, it's essential for administrators to be able to quickly identify what user, application and process is causing high CPU or memory usage.

Philadelphia, PA – April 17, 2023 – Goliath Technologies today announced that its Goliath Performance Monitor for ChromeOS has been verified as Citrix Ready®. The Citrix Ready program helps customers identify third-party solutions that are recommended to enhance DaaS and VDI, and App Delivery and Security solutions from Citrix, a business unit of Cloud Software Group.

Philadelphia, PA – April 6, 2023 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, today announced the introduction of KIP, an AI-powered monitoring and troubleshooting assistant. Powered by OpenAI/ChatGPT 4, KIP is designed to help IT professionals improve efficiency when monitoring and troubleshooting user experience issues.

Citrix Cloud is a popular cloud-based solution that provides businesses with the ability to deliver secure and reliable access to applications and desktops to end-users from anywhere and any device. However, like any other cloud-based solution, there may be instances where end-users may experience issues while using Citrix Cloud. In this blog post, we will discuss how to troubleshoot and resolve experience issues for end-users on Citrix Cloud using a step-by-step troubleshooting workflow.

Are you tired of spending endless hours sifting through alerts and troubleshooting incidents manually? We have some exciting news that could revolutionize the way you manage alerts! Our friends at TopQore are hosting a webinar on April 12th at 4 PM CEST (Europe - Amsterdam time) that will introduce the integration of SCOM with ChatGPT, a powerful AI language model developed by OpenAI.

Our latest release, eG Enterprise v7.2 has added a number of enhancements to our leading logon simulators. A large number of our Citrix customers rely on this popular tool to actively test and benchmark the speed and success of logons repeatedly even when no real users are accessing systems.