Zendesk

2007
San Francisco, CA, USA
Jul 18, 2019   |  By Billy Robins
Most companies understand the importance of implementing omnichannel support—however, despite efforts to provide customers with a seamless experience, 85% of organizations still have fragmented channels. This is especially problematic for businesses since a cultural shift is underway, driven by millennials who have little desire to get support over the phone, instead preferring text or messaging channels.
Jul 16, 2019   |  By Rachel Palad
As a company grows in size and complexity, so does the nature of its customers’ issues. As a result, modern enterprises need to constantly evaluate and update the tools, processes, and systems it uses to solve customer problems.
Jul 15, 2019   |  By Bandar El-Eita
Creating more personalized and modernized customer experiences means first understanding the customer experience—that means bringing customer data together from a variety of different sources. It’s a great idea in theory, but it’s also a complicated one. Support professionals understand the need to bring all that data in, but the technical elements are often too costly and complicated to prioritize.
Jul 11, 2019   |  By Kayla Schmidt
Since his days serving treats at Dairy Queen, to cashiering at Shopko—which, fun fact, is how he met his wife—to supporting Zendesk customers as a Tier 1 support agent, Brett Bowser is a customer-service natural. After more than three years answering customer queries as a front-line advocate, Brett is now a Community Engagement Specialist in Zendesk’s Madison, Wis. office, where he applies years of hands-on customer-service skills to a different kind of support experience.
Jul 1, 2019   |  By Eric Shen
Learn about some great news app to help improve and extend your Zendesk experience.
Jul 5, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018   |  By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018   |  By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Jun 1, 2018   |  By Zendesk
Win with fairness—strengthen your customer relationships
Jul 15, 2019   |  By Zendesk
The Zendesk marketplace is packed with 100s of apps to help you fully tailor your Zendesk experience.
Jun 28, 2019   |  By Zendesk
When you’re scaling your customer service operation, it’s essential that you work smarter, not harder. Zendesk Support Professional can help.
Jun 6, 2019   |  By Zendesk
Making quick, confident, data-driven decisions is difficult—if not impossible–when your customer data is fragmented across different channels and tools. With Zendesk Explore, all your customer data is consolidated in easy-to-build dashboards and reporting.
Jun 6, 2019   |  By Zendesk
It’s time to break free from legacy CRM platforms and deliver the experience your customers deserve. In this session from Zendesk Showcase New York (May 22, 2019), join Cameron Dunn, head of community operations at Vimeo, and the Zendesk platform product management team to hear how customers and partners are taking advantage of the best that Zendesk Sunshine has to offer.
May 28, 2019   |  By Zendesk
Businesses are often left guessing what information customers need to solve their own issues. Content Cues identifies the gaps in your knowledge base by highlighting what actions you can take to make your content more accessible and relevant.