Zendesk

2007
San Francisco, CA, USA
Sep 10, 2019   |  By Tara Ramroop
With its unique ability to connect people experiencing the ins and outs of a product every day, an engaged user community is becoming essential when scaling support. This was the case at InVision, a digital product design platform allowing businesses like Adobe, Uber, and Evernote to collaborate more easily on product development.
Sep 10, 2019   |  By Leanna Nazzisi
For millions of Birchbox customers, there’s nothing quite like that moment when they crack open their personalized package of beauty products. And whether members are discovering the perfect color lipstick, lathering up great-smelling shaving cream, or calling customer support to resolve a billing issue, we want every interaction to be as personal and satisfying as opening that box each month.
Sep 3, 2019   |  By Bryce Baer
More and more companies are looking to differentiate themselves with exceptional customer service and support. In fact, a recent Forrester report found that customer service is a top priority for 72% of companies. If your company is looking to improve its customer service, but you’re not sure where to start, you’ve come to the right place.
Aug 30, 2019   |  By Eric Shen
We’re wrapping up summer and preparing for fall with some brand new integrations.
Aug 21, 2019   |  By Matt Lubbers
For support team leaders wrestling with how to help customer service teams perform at the highest level, it can be helpful to keep a simple concept in mind: always assume positive intent, that agents will act in the best interest of others (namely, your customers). It’s a baseline belief in your team members’ desire to show up every day wanting to help each other, serve the business, assist customers, and get better at their craft.
Jul 5, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018   |  By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018   |  By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Jun 1, 2018   |  By Zendesk
Win with fairness—strengthen your customer relationships
Jul 15, 2019   |  By Zendesk
The Zendesk marketplace is packed with 100s of apps to help you fully tailor your Zendesk experience.
Jun 28, 2019   |  By Zendesk
When you’re scaling your customer service operation, it’s essential that you work smarter, not harder. Zendesk Support Professional can help.
Jun 6, 2019   |  By Zendesk
Making quick, confident, data-driven decisions is difficult—if not impossible–when your customer data is fragmented across different channels and tools. With Zendesk Explore, all your customer data is consolidated in easy-to-build dashboards and reporting.
Jun 6, 2019   |  By Zendesk
It’s time to break free from legacy CRM platforms and deliver the experience your customers deserve. In this session from Zendesk Showcase New York (May 22, 2019), join Cameron Dunn, head of community operations at Vimeo, and the Zendesk platform product management team to hear how customers and partners are taking advantage of the best that Zendesk Sunshine has to offer.
May 28, 2019   |  By Zendesk
Businesses are often left guessing what information customers need to solve their own issues. Content Cues identifies the gaps in your knowledge base by highlighting what actions you can take to make your content more accessible and relevant.