Zendesk

Aug 29, 2018
2007
San Francisco, CA, USA
Mar 19, 2019   |  By Amanda Roosa
In the world of customer service, there’s nothing more stressful than a rising ticket backlog and overworked, stressed out agents. If your agents are inundated with emails, calls, and inquiries––something needs to change. If your agents are constantly switching between channels and unable to communicate and collaborate in real time, there are serious consequences—think low CSAT, low ASAT, and a general lack of support efficiency. Below are 7 solutions to improve your agent capacity and operations.
Mar 12, 2019   |  By Hannah Bastian
Providing great customer service is one of the best ways for a company to achieve success and ultimately, grow. But with that growth comes the challenge of maintaining it without sacrificing the very things that made you successful in the first place. And since having a bigger team doesn’t automatically mean you’ll perform better, companies that scale well learn to strategically organize their support team in a way that increases efficiency and reduces costs.
Mar 8, 2019   |  By Kate Crane
The myths around AI have been nothing if not sticky. Fifty years after Hal 9000 made moviegoers very afraid, consumers continue to believe both that robots will replace humans — and also that AI is a thing of the future. The reality? Neither is true.
Mar 8, 2019   |  By Abhi Basu
Many customers have had the experience at least once. You call a company with a question and get a perfectly polite person on the other end who says “sorry, I can’t help you with that, let me transfer you.” The next person you talk to says the same thing. And maybe even the one after that.
Mar 6, 2019   |  By Mark Smith
In a company’s early days, a nascent support team’s ability to practice empathy and provide personalized customer service plays a crucial role in building a foundation for future growth. But what happens when success comes knocking? Whether it’s a ballooning customer base or pulling the trigger on that long-planned-for push toward global operations, many businesses grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
Jul 5, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018   |  By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018   |  By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Jun 1, 2018   |  By Zendesk
Win with fairness—strengthen your customer relationships
Feb 18, 2019   |  By Zendesk
During this 30 minute webinar, our product specialist goes through the basics of business rules and automation with Zendesk Support. Get a year of Zendesk for free while you get your startup off the ground.
Feb 15, 2019   |  By Zendesk
Zendesk Sell Senior Vice President, Matt Price, gives the crowd at The Future of Customer Experience in São Paulo a demo of The Zendesk Suite. The Suite offers everything you need to let customer conversations flow seamlessly across channels.
Feb 15, 2019   |  By Zendesk
Zendesk Vice President of Product and Platform Marketing, Astha Malik, gives a demo of Zendesk Enterprise at the Future of Customer Experience in São Paulo.
Feb 6, 2019   |  By Zendesk
Zendesk CEO Mikkel Svane introducing the new Zendesk Sunshine at our Relate 2018 event. Zendesk Sunshine is our open, flexible CRM platform built on AWS that lets you seamlessly connect and understand all your customer data—wherever it lives.
Feb 5, 2019   |  By Zendesk
Zendesk CEO, Mikkel Svane, introduced Zendesk Explore at our Relate 2018 event in San Francisco. Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.