Zendesk

Aug 29, 2018

Zendesk empowers organizations to improve their customer engagement and better understand their customers.

Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.

Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

The best customer experiences are built with Zendesk.

Aug 21, 2018   |  By Andrew Gori
Not all tickets were created equally. Some are easier to solve than other. Others may indicate the presence of larger issues or originate from repeat customers. Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents. Here are six things to keep in mind to ensure escalation management is handled properly and results in happier customers and improved operational efficiencies.
Aug 14, 2018   |  By Zendesk
SINGAPORE – August 14, 2018 – Zendesk, Inc. (NYSE: ZEN) today announced an integration with Discord that makes it easier for game developers and publishers to solve customer service issues directly in Discord without interrupting game time.
Aug 8, 2018   |  By Mark Bloom
If you’ve followed Marisa’s journey with Frozen Outdoor, as well as how—and why—the company implemented omnichannel customer service, then you might be wondering: what’s it like for agents on the front lines? After all, transforming the customer experience requires not only thinking about the end-user experience, but also changing the way agents work, and the software tools they use to improve workflows, automate repetitive tasks, and most importantly, offer a unified view of the customer.
Aug 1, 2018   |  By Zendesk
SAN FRANCISCO — August 01, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.
Aug 1, 2018   |  By Ben Barclay
We’re excited to announce the launch of our integration with WhatsApp Business Solution. WhatsApp is a simple, reliable, and private way to talk to anyone in the world and lets people stay in touch with friends, family and businesses–anytime, anywhere.
Jul 5, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018   |  By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018   |  By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Jun 1, 2018   |  By Zendesk
Win with fairness—strengthen your customer relationships
Jul 27, 2018   |  By Zendesk
Zendesk's chatbot solution lets you easily integrate AI-powered bots into Zendesk Chat so you can give your customers faster support & your agents a helping hand.
Jun 28, 2018   |  By Zendesk
There are hundreds of apps in our marketplace that help you with everything, from support and collaboration to education and training.
Jun 26, 2018   |  By Zendesk
With the Knowledge Capture App, you can ensure that the knowledge on your team is consistently documented, building and enriching it over time.
Jun 18, 2018   |  By Zendesk
Get the lowdown on where Zendesk started, and how it's making business software for customer engagement cool.
Jun 6, 2018   |  By Zendesk
Your customers want an experience that is so easy it removes distraction from their lives. Mikkel Svane, Zendesk’s Founder and CEO is joined by Ryan Nichols, Zendesk's VP Omnichannel, to teach you how to simply deliver to your customers.