Zendesk

2007
San Francisco, CA, USA
May 13, 2019   |  By Brett Grossfeld
Keeping an eye on your day-to-day customer service operations means measuring the right metrics—that is, knowing which ones are setting your business up for both immediate and long-term success. Whether your company’s customer service is used as a means to drive overall revenue or is focused on helping customers fully understand your products or services, the tracked metrics should pertain to specific strategies designed to achieve your company’s overall goals.
May 9, 2019   |  By Brett Grossfeld
Today’s companies understand how customer service plays a critical role in their efforts to be “customer-centric”—it’s why many of them invest heavily in the various functions of customer support. By adding an element of customer-centricity to different facets of a business, these companies are changing what a customer service job can be.
May 1, 2019   |  By Kasia Wood
It can be a real struggle to create experiences that meet customer expectations. In today’s world, new apps and channels have made it easier than ever to interact with a company’s brand across platforms and devices. This has generated a never-ending stream of customer data that’s disconnected, especially when building apps that enhance the customer experience.
Apr 29, 2019   |  By Eric Shen
They also bring lousy headlines. Hey, they can’t all be hits.
Apr 26, 2019   |  By Fernanda Chouza
As consumers’ preferred channel for solving simple queries, self-service can play a huge role in helping businesses scale in a customer-centric way. Take it from Freshly. Founded in 2015, the meal delivery subscription service brings nutrient-rich, chef-cooked meals right to customers’ doors, eliminating the confusion around (or lack of interest in) recipes or evening grocery store runs. As Freshly grows, a full omnichannel solution has allowed the company to keep its support customer-centric.
Jul 5, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018   |  By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018   |  By Zendesk
Win with fairness—strengthen your customer relationships
Jun 1, 2018   |  By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
May 15, 2019   |  By Zendesk
Zendesk Explore's Chart Builder makes it easy for businesses to create their own custom queries and dive deep into data.
May 15, 2019   |  By Zendesk
Customers expect a lot from businesses and employees now expect the same. With Zendesk's internal help desks, internal teams can create a consumer-like experience to support employees.
Feb 18, 2019   |  By Zendesk
During this 30 minute webinar, our product specialist goes through the basics of business rules and automation with Zendesk Support. Get a year of Zendesk for free while you get your startup off the ground.
Feb 15, 2019   |  By Zendesk
Zendesk Sell Senior Vice President, Matt Price, gives the crowd at The Future of Customer Experience in São Paulo a demo of The Zendesk Suite. The Suite offers everything you need to let customer conversations flow seamlessly across channels.
Feb 15, 2019   |  By Zendesk
Zendesk Vice President of Product and Platform Marketing, Astha Malik, gives a demo of Zendesk Enterprise at the Future of Customer Experience in São Paulo.