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Jul 10, 2020   |  By Santhosh Kumar Ramesh
According to the Zendesk Benchmark, it takes an average of 24.2 hours to provide the first response to an internal support ticket. And internal support teams receive around 492 tickets per month. This means that help desk agents in internal support teams have to spend approximately a whopping 11906.4 hours to solve tickets per month which leads to attrition. Moreover, the cost of manually handling a help desk ticket is $22.
Jun 19, 2020   |  By Indupriya Choudary
Conversational AI technology is going to be transformational as the possibilities seem to be growing with the spurt in the reach of digital devices, soon augmented with AI-enabled conversational interfaces. From fetching data to answering questions, conversational AI can mimic all that a human agent does but in quicker time, giving users immediate access to information or providing immediate responses.
Jun 19, 2020   |  By Santhosh Kumar Ramesh
Previously, on the “Chatbot Best Practices for designing a Conversational Experience with Workativ Assistant” blog, we would’ve delved into the things to do before designing a dialog flow for a chatbot and how to set up the actual dialog using Workativ Assistant’s Dialog Designer and test it. In this blog, we’ll be looking into what all we should do before setting up an automated workflow using Workativ Assistant’s intuitive 3-Step Automation Designer.
Jun 15, 2020   |  By Indupriya Choudary
Workativ released a bunch of new process automations this month. When we say a bunch, we’re talking about 60+ Automations that are brand new. Workativ Assistant now has a plethora of application integrations with pre-built downloadable IT & HR process automation workflows. If you haven’t been in the know, Workativ Assistant Automations Marketplace enables you to pick and use automations straightaway, to construct workflows to automate IT processes and HR processes.
Apr 30, 2020   |  By Santhosh Kumar Ramesh
Chances are, you have found yourself on this blog because you’re a Business Owner, a CIO, or an IT Manager, who’s looking toward digital transformation to stay relevant with changing times. Can’t blame you though. According to this survey, market pressures are the leading drivers of digital transformation as most efforts are spurred by growth opportunities (51%) and increased competitive pressure (41%).
Jun 30, 2020   |  By Workativ
With conversational AI on the rise, Workativ Assistant is a PaaS that’ll help you get the competitive edge when it comes to both conversational AI and process automation. In this webinar, we go over best practices to follow before designing a conversation/dialog flow for a chatbot on Workativ Assistant.
May 4, 2020   |  By Workativ
How to create an intelligent Helpdesk Chatbot with Zero coding.
Mar 11, 2020   |  By Workativ
Step-by-step guide: How to Automate Create-folder in Box via IT & HR Helpdesk Chatbot.
Mar 11, 2020   |  By Workativ
Step-by-step guide: How to Automate Add-new user in Okta via IT & HR Helpdesk Chatbot.
Mar 11, 2020   |  By Workativ
Step-by-step guide: How to Automate Send OTP in Twilio via IT & HR Helpdesk Chatbot.