Workativ

Newark, DE, USA
2019
The word ‘workflow’ sounds familiar? Right? You might have heard it in your workplace conversations, usually in conjunction with automation and business processes. But, what is workflow exactly? Workflows are the day to day motions that make up your job. You might follow them routinely, you might document them methodically, or you might be somewhere in between. In any case, workflows make up a crucial part of your workflow life.
AI chatbots aren’t just for customers. They can provide useful support throughout a business, including your help desk. Help desks are the hub of your support. The help desk team not only supports your customers but also manages internal IT and HR support. They’re busy handling tickets, maintaining office network infrastructure, speaking to customers, and dealing with all manner of technical difficulties your departments could find themselves facing.
Oct 16, 2020   |  By Indupriya Choudary
We’re always looking to improve our platform, and lately, we at Workativ have been quite busy. It’s that time of the month where we give you all the news and updates and new features that Workativ has added to enhance the capabilities of Workativ Assistant. Without further delay, take a look at some of the key new features we have released.
Oct 12, 2020   |  By Santhosh Kumar
Microsoft’s SharePoint is a robust business platform that offers improved collaboration, content management, search and business intelligence capabilities to organizations all over the world. Some of the leading companies are already leveraging these capabilities of SharePoint to increase their business productivity as well as efficiency. However, for many users SharePoint is somewhat difficult to navigate.
Oct 7, 2020   |  By Santhosh Kumar
Mobile devices: odds are, you can hardly remember what life was like without them. No matter where you are, you can reach out to anyone you know in a host of different ways. You can get information about anything you want when you want it. Bored? Entertainment is just a few taps away.
Sep 24, 2020   |  By Santhosh Kumar Ramesh
Internal support teams receive an average of 492 tickets per month (Zendesk). 69% of internal support tickets are resolved in one touch (Zendesk). It takes an average of 24.2 hours to provide a first response to an internal support ticket (Zendesk). Given that 69% of internal support tickets are solved in a single communication, a first response time of 24 hours seems high. It suggests that internal help desk teams may be too busy to respond to queries quickly.
Statistics show 88% of HR teams consider employee engagement a strategic priority for their organization. Employee engagement is a workplace method designed to improve an employee’s outlook on the company and invest emotional interest in the organizational goals. If the right employee engagement methods are used, employees will be ready to push their limits and work towards the organizational goals, driven by a sense of personal interest in their work.
Did you know that 50-60% of today’s organizations still rely on manual Identity Access Management (IAM)? While password management technologies like LastPass enable administrators to provision and monitor users across IAM applications, it requires admins to manually change these factors for each individual within the organization. This system can lead to lapses in access restriction and ultimately large losses in time, money, and security.
Sep 16, 2020   |  By Indupriya Choudary
Artificial intelligence software has gone a long way in recent years, from being an ultramodern potential to a day-to-day reality. A lot of organizations nowadays are using some AI solutions while others are on the trial stage of adopting. There are various types of artificial intelligence software, and AI is being applied in various technologies, particularly in the help desk industry. According to experts from Business Insider, 80% of businesses will want chatbots by 2020.
Aug 26, 2020   |  By Indupriya Choudary
We are happy to announce that we are selected as one of the 20 most promising conversational platforms by CIOReview. For the uninitiated, CIO Review is a popular technology print magazine containing the latest tech news, articles, and insights from various industries. CIO Review lists articles from top CIO’s, CTO’s and CEO’s of organizations, globally. CIO Review has also selected Workativ as Company of the Year and provides more details in their interview article.
Nov 11, 2020   |  By Workativ
Enhance your HaloITSM experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For HaloITSM users and companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered conversational ai chatbot with workflow automation, to enable 24/7 AI based self-service for your employee support.  In this video, you can learn about:-
Nov 11, 2020   |  By Workativ
Enhance your Zoho Desk experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For Zoho Desk users and companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered conversational ai chatbot with workflow automation, to enable 24/7 AI based self-service for your employee support.  In this video, you can learn about:-
Nov 6, 2020   |  By Workativ
Enhance your SolarWinds experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For SolarWinds users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support.  In this video, you can learn about:-
Nov 5, 2020   |  By Workativ
Enhance your Freshdesk experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. For Freshdesk users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support. 
Nov 5, 2020   |  By Workativ
Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support. 
Nov 5, 2020   |  By Workativ
Enhance your Zendesk experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. For Zendesk users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support. 
Nov 5, 2020   |  By Workativ
Enhance your Freshservice experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. For Freshservice users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support. 
Oct 27, 2020   |  By Workativ
Workativ is workplace support automation SaaS platform designed to transform the way companies provide IT support to employees. To reduce Helpdesk and IT support costs, Workativ  helps companies purpose-build a IT Helpdesk Chatbot with out-of-the-box workflow automation capabilities to help employees self resolve repetitive issues and service requests autonomously without the need to contact Helpdesk. 
Oct 7, 2020   |  By Workativ
Enhance your ServiceNow experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. For ServiceNow users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support. 
Sep 29, 2020   |  By Workativ
Enable HR AI Self-Service: Let employees apply for leave requests using Intelligent HR Chatbot with process automations. In this live demo, we delve into how you can effectively use an intelligent HR Chatbot for employees to raise leave requests. Workativ provides out-of-the-box process automations that connect with several HRMS system to make this possible. What's more? Do it right from your Slack or Teams.

A simple AI + Automation SaaS platform to build a Virtual Assistant for workplace support. No coding required!

Workativ Assistant is a cognitive workplace automation SaaS suite designed to transform the way companies provide IT support to employees. To reduce Helpdesk costs and improve productivity levels for employees and IT Help Desk teams, Workativ Assistant helps companies purpose-build an efficient Virtual Assistant with out-of-the-box automation capabilities. Employees can then use the Virtual Assistant to resolve repetitive issues and service requests autonomously without the need to contact Helpdesk.

Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more.

Bring true automation to your self-service that your employees will love, and see your help desk cost take a dive.