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Mar 20, 2019 | By Drew Abernethy
Part three of our Reducing MTTA series is focused on incident response. After optimizing alerts and notification policies, your team needs to be prepared for the incident response. In this post, we’ll discuss how you can improve real-time incident response with services provided by purpose-built on-call tools like VictorOps.
Mar 19, 2019 | By Dan Holloran
Welcome to Reducing MTTA: Notification – the 2nd part of our blog series designed to help DevOps and IT teams improve incident management and make on-call suck less. Creating a process for actionable notifications and allowing users to customize the way they’re paged will improve employee morale and reduce MTTA (mean time to acknowledge).
Mar 18, 2019 | By Drew Abernethy
Reducing MTTA (mean time to acknowledge) doesn’t happen overnight. It takes time and it takes investment in your people, processes and technology. DevOps, SRE and IT teams need to work together to improve the observability of systems and constantly iterate on workflows. A combination of effective monitoring, alerting and collaboration tools – in association with efficient on-call incident response processes – leads to less downtime, reduced MTTA and better customer experiences.
Mar 15, 2019 | By Dan Holloran
DevOps and Agile are two of the most used buzzwords currently being tossed around in software development and IT. Both practices represent a cultural shift in an organization. However, the two concepts are not identical, and many organizations fail to understand the difference between them. Agile vs. DevOps has become one of the most trending debates in the industry. Before jumping into how DevOps differs from Agile, let us first understand the two methodologies.
Mar 13, 2019 | By Nell Gable
Efficient DevOps and IT teams are constantly getting better at maintaining a CI/CD pipeline and deploying new code quickly – sometimes thousands of times per day. But, without a focus on reliability, the speed at which you release new products and services doesn’t mean much of anything. With great delivery speed comes great on-call responsibility (Sorry – bad Spider-Man reference).
Jan 18, 2019 | By VictorOps
DevOps drives collaboration, transparency, and productivity throughout the entire software delivery and incident management lifecycle. By building teams dedicated to continuous improvement, the delivery of reliable services, and focused on the true value behind a DevOps culture, incident management sucks less.
Jan 18, 2019 | By VictorOps
Building a DevOps culture of accountability and collaboration improves system reliability and uptime. We’re sharing our own experiences with developing a modern DevOps structure that drives reliability. As the creator of incident management software, we know how important uptime is for our customers.
Dec 1, 2018 | By VictorOps
We updated our Incident Lifecycle guide to include more DevOps, specifically in regards to how the main tenets of the DevOps movement (Culture, Automation, Measurement, Sharing) apply to each different phase of the incident lifecycle.
Feb 12, 2019 | By VictorOps
By combining Splunk and VictorOps to empower on-call teams, PSCU improves IT security and service reliability, helping better maintain the uptime of their numerous customer-facing digital services.