Nov 13, 2019 | By The Teamwork team
As a dedicated support leader, your customers are your top priority. And you’re keen to provide them with faster, more efficient support. But, you’re worried that automating your support workflows will make your customer interactions feel robotic and insincere.
Oct 31, 2019 | By Emma Ross
Did you know that successful sales teams are 3x more likely to use analytics than under-performing teams. Taking a data-driven sales approach is becoming increasingly important because the more you know about your prospects and leads, well, the better. Having full visibility of your sales data gives you valuable insights into your team’s performance and helps you to identify key areas for improvement that will accelerate the stats that matter to your business.
Oct 18, 2019 | By Anna Murphy
When you’re in an agency, you have limited resources to play with: limited time, limited money, and limited human power. No matter how great your best people are, they probably still have basic needs they need to take care of, like sleeping, eating, and watching Netflix. These types of limitations are a challenge for any business.
Oct 16, 2019 | By The Teamwork team
When a new agent joins your team you naturally want to help them get up to speed as quickly as possible. But, no matter how good your intentions are, manually training agents can be time-consuming and painful for both the reviewer and agent. Even when your agents are fully onboarded, you still need to train and help develop them. But, as your teams scales, you’ll feel the pressure to hit increasing support targets.
Oct 16, 2019 | By Katriona O'Mahony
In an ideal world, every team member would have an equal amount of work (so no one’s overburdened), the right people would be working on the right tasks (so everyone’s maximizing their abilities), and everything would be delivered on time (with no last-minute requests or U-turns). But in the real world, things rarely go quite so smoothly. New work is constantly popping up, team members are unexpectedly unavailable, and priorities can shift in ways you didn’t expect.
Jun 17, 2019 | By Teamwork
Treat your most important documents like they’re actually worth reading, with a smart document management software, UI that’s incredibly simple to navigate, inline comments for easy collaboration and required reading to keep everyone engaged.
Jun 13, 2019 | By Teamwork
Knowing how everything fits together — as well as why and when to use certain features — is key to getting the most out of Teamwork Projects.
Jun 10, 2019 | By Teamwork
Teamwork Projects is project management software for people who want to own the big picture — giving you everything you need to collaborate effectively, hit deadlines, and achieve high performance results.