TeamSupport

2008
Dallas, TX, USA
Jul 9, 2020   |  By Connie Glover
The right B2B customer support software means never having to say goodbye. In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.
Jul 7, 2020   |  By Connie Glover
Has your Inbox has screamed, “Enough!” because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.
Jul 1, 2020   |  By Connie Glover
B2B customer support has become more complex than ever…in a good way. By utilizing the many tools available—and more technologically advanced than ever—B2B companies are able to gauge how their customers are feeling and how satisfied, or not, that they actually are. Managing B2B customer support relationships is very different than managing individual consumers (B2C).
Jul 1, 2020   |  By Connie Glover
Part 1 of this blog series explored the meanings of and differences between customer sentiment analysis and Customer Distress Index (CDI™)—customer sentiment analysis uses text to indicate a positive or negative tone to the communication and the TeamSupport CDI uses data to indicate whether a customer may be satisfied or frustrated. But why should B2B customer support teams pay attention to customer sentiment and CDI?
Jun 24, 2020   |  By Dylan Wilkerson
How well do you really know your customers? It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. But what about prospective, or future, customers? Is it worth the time to get to know them as well? Yes, it absolutely is. And for some of the same reasons as we talked about in Part 1.
Sep 3, 2018   |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
Sep 3, 2018   |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
Aug 1, 2018   |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
Aug 1, 2018   |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
Jul 1, 2018   |  By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
Jul 1, 2020   |  By TeamSupport
Learn how to save time and increase efficiency through Ticket templates and suggested solutions. Tips and tricks from TeamSupport, the award winning B2B customer support solution expert.
May 28, 2020   |  By TeamSupport
This TSU webinar discusses how to configure your email settings to forward messages into TeamSupport and also shows you how to configure outgoing messages to match your branding.
Apr 30, 2020   |  By TeamSupport
Learn all about SLAs (Service Level Agreements) and how they can be leveraged within TeamSupport to optimize the customer experience.
Mar 26, 2020   |  By TeamSupport
Learn all about how to customize your ticket page and using ticket widgets to improve agent efficiency!
Feb 27, 2020   |  By TeamSupport
Learn all about the many ways you can customize your customer hubs in TeamSupport to create a unique and efficient self-service experience for your customers!