Dallas, TX, USA
Jan 10, 2020   |  By Matthew Brown
The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends article was a huge hit, so here’s what is set to make an impact in 2020…
Dec 20, 2019   |  By Guest
Automated phone technology, such as interactive voice response (IVR) menus, can save businesses time and money on customer support. These solutions route callers to the right people without the help of a human operator. Larger businesses should consider IVR menus to streamline the customer support experience. They should not replace account managers and instead are optimized for streamlining after hours and emergency support communication.
Dec 6, 2019   |  By Matthew Brown
As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before. It also launched "big data" into the mainstream, and support teams had more information about their customers than ever before. We've looked at annual customer service trends in the past, but now it's time to look even further down the road.
Nov 22, 2019   |  By Guest
While 90% of business-to-business (B2B) leaders recognize the importance of customer support, fewer than 25% of companies excel at helping their customers. It’s a concerning statistic as B2B markets thrive off long-term relationships with their clients. Phone calls are a vital component of any B2B customer support strategy, as it’s often the fastest way to resolve problems.
Nov 8, 2019   |  By Guest
Simply put, your business needs customer service strategies that improve their productivity and customer satisfaction. The right strategies help your customers resolve their issues faster and enable your agents to provide better support. Here are five of the winning customer service strategies every business should be using.
Sep 3, 2018   |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
Sep 3, 2018   |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
Aug 1, 2018   |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
Aug 1, 2018   |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
Jul 1, 2018   |  By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
Dec 19, 2019   |  By TeamSupport
Tasks and Reminders in TeamSupport are a great way to manage group projects, complete small tasks, and help nurture the customer relationship.
Oct 31, 2019   |  By TeamSupport
Learn all of the unique ways to use custom fields in TeamSupport to get the information you need on your customers!
Sep 26, 2019   |  By TeamSupport
Learn all about how ticket automation in TeamSupport increases efficiency and saves time.
Aug 29, 2019   |  By TeamSupport
Learn all about some of the more innovative customer intelligence features in TeamSupport!
Aug 1, 2019   |  By TeamSupport
Learn all about how Activities can be leveraged in TeamSupport to better understand your customers and work together more efficiently.