TeamSupport

Dallas, TX, USA
2008
Sep 24, 2020   |  By Connie Glover
The main focus of B2B companies is to offer unmatched support to their customers. Failing to do so will increase the likeliness of customer churn and also damage their reputation.That’s why an increasing number of businesses are leveraging AI every year to enhance their brand and provide a level of support required to stay competitive. In Part 1 of this series we introduced the first two of five ways AI is impacting the B2B customer support sector. Here are next three ways.
Sep 21, 2020   |  By Connie Glover
We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.
Sep 16, 2020   |  By Connie Glover
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support. We conclude this series with customer support versus customer success.
Sep 15, 2020   |  By Connie Glover
In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.
Sep 8, 2020   |  By Connie Glover
Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.
Sep 2, 2020   |  By Connie Glover
We began this blog series with Part 1 on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. In Part 2 we explored how to use reporting to determine how happy your customers are and what to do if they’re not. We conclude this series with Part 3 where we walk you through how to make strategic business decisions based on trends.
Aug 27, 2020   |  By Connie Glover
In Part 1 of this blog series on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. Next, we explore how to use reporting to determine how happy your customers are and what to do if they’re not. Why?
Aug 24, 2020   |  By Matthew Brown
Reports. We all have to run them, and read them, and receive them, or submit them, and definitely explain them. But sometimes we get so caught up in the actions surrounding reports that we neglect to actually understand them. As a customer service professional, you have all sorts of data at your fingertips.
Aug 18, 2020   |  By Robert C. Johnson
As published in business.com, June 2, 2020 There are two types of viewpoints when it comes to B2B (business-to-business) customer support. The first approaches B2B customer support as a cost center, or a necessary expense for running a business. After all, having a support team is required for your product, and it’s just something you need to have. The second thinks B2B customer support is a profit center.
Aug 10, 2020   |  By Connie Glover
In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. We continued in Part 2 exploring one way that customers can speed up the time to ticket resolution with live chat. And we conclude in Part 3 with more ways to speed the time to ticket resolution, using visual support tools.
Aug 26, 2020   |  By TeamSupport
This TSU webinar discusses how to maximize using reports in TeamSupport including tips and tricks that will help you become more efficient and informed about your business.
Aug 17, 2020   |  By TeamSupport
August 2020 TeamSupport New User Training. Join us to learn exciting features and benefits of becoming a TeamSupport User.
Jul 30, 2020   |  By TeamSupport
This TSU webinar discusses how to configure ticket automation to meet your needs and how you can maximize the use of suggested solutions internally.
Jul 1, 2020   |  By TeamSupport
Learn how to save time and increase efficiency through Ticket templates and suggested solutions. Tips and tricks from TeamSupport, the award winning B2B customer support solution expert.
May 28, 2020   |  By TeamSupport
This TSU webinar discusses how to configure your email settings to forward messages into TeamSupport and also shows you how to configure outgoing messages to match your branding.
Apr 30, 2020   |  By TeamSupport
Learn all about SLAs (Service Level Agreements) and how they can be leveraged within TeamSupport to optimize the customer experience.
Mar 26, 2020   |  By TeamSupport
Learn all about how to customize your ticket page and using ticket widgets to improve agent efficiency!
Feb 27, 2020   |  By TeamSupport
Learn all about the many ways you can customize your customer hubs in TeamSupport to create a unique and efficient self-service experience for your customers!
Jan 29, 2020   |  By TeamSupport
Learn all about products and inventory in TeamSupport so you can know even more about your customers and improve their support experience.
Dec 19, 2019   |  By TeamSupport
Tasks and Reminders in TeamSupport are a great way to manage group projects, complete small tasks, and help nurture the customer relationship.
Sep 3, 2018   |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
Sep 3, 2018   |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
Aug 1, 2018   |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
Aug 1, 2018   |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
Jul 1, 2018   |  By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
Jul 1, 2018   |  By TeamSupport
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
Jun 1, 2018   |  By TeamSupport
Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.
Jun 1, 2018   |  By TeamSupport
This eBook explores the importance of customer support software in the business-to-business (B2B) industry and how TeamSupport's software enables success.
May 1, 2018   |  By TeamSupport
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.
May 1, 2018   |  By TeamSupport
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Omnichannel support options let you provide support where and when your customers prefer, while maintaining all information through one central database to ensure your team has access to all data, and doesn't waste time switching between multiple systems. Native integrations, built in screen and video recording, customer distress index, and product and version tracking ensure you can provide exceptional customer support while reducing costs.

We help get the focus of customer support back where it belongs - your customers!