Sep 3, 2018
Dallas, TX, USA
Jan 18, 2019   |  By TeamSupport
When evaluating software, it’s easy to fall back on what you’ve done in the past. Your work computer likely has Windows and the Office suite installed directly on the machine, so why shouldn’t you have software for sales, customer support, marketing, or other industries right alongside it?
Jan 14, 2019   |  By TeamSupport
Running a SaaS (Software-as-a-Service) company is fun. It’s usually created by a couple tech enthusiasts with a great idea and extensive coding knowledge. Getting those first few customers feels amazing, and your core focus is on making them happy. They’ve got your cell number and you’re just a phone call away for anything they need.
Jan 7, 2019   |  By TeamSupport
Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. You know this. But, knowing something and doing something to make it happen are two different things. Making customer support personalized, then continually improving upon the experience is what truly shows your customers that they are a top priority for you.
Dec 21, 2018   |  By TeamSupport
Last year, we highlighted some of the key customer service trends to watch in 2018 and many of them came to fruition. The shift in perception of AI and automation was arguably the most significant. Once a thought of the distant future, many companies began adding these concepts to their workflows and roadmaps. Once again, for the third year in a row, here are 7 customer service trends to watch in 2019…
Dec 21, 2018   |  By TeamSupport
The fundamental principles that define effective customer service apply across all industries and business types. But certain distinctive characteristics of the business-to-business (B2B) environment can have a huge influence on your approach to training customer service staff.
Sep 3, 2018   |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
Sep 3, 2018   |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
Aug 1, 2018   |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
Aug 1, 2018   |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
Jul 1, 2018   |  By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
Dec 20, 2018   |  By TeamSupport
Learn how ticket deflection can save time and money by reducing the overall number of tickets!
Nov 1, 2018   |  By TeamSupport
Learn all about group specific chat and how different groups within TeamSupport can handle different chat requests!
Sep 19, 2018   |  By TeamSupport
Learn about the latest company news and product features from the CEO and COO of TeamSupport!
Aug 30, 2018   |  By TeamSupport
Learn all about the excellent integration between Salesforce and TeamSupport!
Aug 16, 2018   |  By TeamSupport
Learn how TeamSupport's customer support software integrates with Salesforce CRM for seamless, bi-directional customer management.