Redwood City, CA, USA
Feb 11, 2019 | By Damon Edwards
No matter which side of the trouble ticket you find yourself, I'm going to assume you hate the escalations, delays, and inevitable confusion. In this edition of Talks We Like, John Hall does a great job of proposing the Lean-inspired model of "Swarming" to avoid the pains of the traditional 3-tier support model (level 1, level 2, and level 3 responders).
Jan 28, 2019 | By Damon Edwards
2018 was a record year for both Rundeck, the software, and Rundeck, Inc., the company. With our newly expanded development team coming up to speed, the pace of development accelerated throughout 2018 and will continue to do so in 2019. During a recent Rundeck Office Hours, Alex Honor provided an overview of 2018 Rundeck development and a preview of some of the exciting features coming in 2019.
Dec 22, 2018 | By Damon Edwards
Tool sprawl is a fact of life in any enterprise. Over the years, tools and scripts have accumulated as you’ve solved one challenge after another. It's not uncommon to find modern tools like Ansible, Puppet, or Terraform mixed with legacy tools and a wide variety of scripts (Bash, Python, Powershell, Perl, and more).
Dec 8, 2018 | By Damon Edwards
Security and compliance are different disciplines that share a common foundation of risk and control. They aim to minimize the risk to the company by ensuring that the proper controls are in place. Self-service has traditionally had a risky reputation because it was seen as a code word for loosening controls. "Here is your ssh key, sudo privileges, copies of scripts... good luck" could be rightfully viewed as reckless. But things have changed.
Nov 26, 2018 | By Damon Edwards
Every Operations team has a long list of things they would accomplish if they only had the time. From paying down technical debt, to improving infrastructure, to help the business — there is no end in sight to what you could be doing. What stops you? A lack of time. You have to prioritize the limited amount you have.