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May 28, 2019 | By Damon Edwards
"Can't we just automate away all of our toil?" Reducing toil is often mistaken for a linear project. The misconception is that you start at one end and refactor or automate your way to the end. In reality, reducing toil is an ongoing process. Rather than framing it as a project or special effort, reducing toil requires a continuous improvement approach.
Mar 18, 2019 | By Damon Edwards
If you've worked in Operations, you know how maddening it can be to deal with repeated "known issues." No matter how routine the response is, it still chews up your time with interruptions and toil. Dealing with repetitive problems may be frustrating. However, that frustration kicks into high gear when you submit a bug report on the issue — but Dev quickly closes it. The reason? It is usually something about not having the budget or priority. And besides, "Ops has a workaround."
Feb 11, 2019 | By Damon Edwards
No matter which side of the trouble ticket you find yourself, I'm going to assume you hate the escalations, delays, and inevitable confusion. In this edition of Talks We Like, John Hall does a great job of proposing the Lean-inspired model of "Swarming" to avoid the pains of the traditional 3-tier support model (level 1, level 2, and level 3 responders).
Jan 28, 2019 | By Damon Edwards
2018 was a record year for both Rundeck, the software, and Rundeck, Inc., the company. With our newly expanded development team coming up to speed, the pace of development accelerated throughout 2018 and will continue to do so in 2019. During a recent Rundeck Office Hours, Alex Honor provided an overview of 2018 Rundeck development and a preview of some of the exciting features coming in 2019.
Dec 22, 2018 | By Damon Edwards
Tool sprawl is a fact of life in any enterprise. Over the years, tools and scripts have accumulated as you’ve solved one challenge after another. It's not uncommon to find modern tools like Ansible, Puppet, or Terraform mixed with legacy tools and a wide variety of scripts (Bash, Python, Powershell, Perl, and more).
Aug 12, 2019 | By Rundeck
Most IT environments inherit a culture of toil that, in many companies, isn’t even recognized or acknowledged as being counter-productive. Hear the story of a company that had a lot of processes, a culture that prized toil, and how self-service operations changed a perspective from “This is good.” to “The good was bad??” You will learn how to replace toil with self-service automated workflows that deliver quick wins and visible ROI. Become the Ops Hero.
Jul 22, 2019 | By Rundeck
Rundeck began in 2010 as an open source project created by founders Damon Edwards, Alex Honor, and Greg Shueler. The Rundeck software platform was built to let operations run more efficiently, scale faster, and maintain security. We call it Self-Service operations and it’s transforming the way Operations runs at organizations of all sizes across every industry. Learn more about Rundeck here: https://www.rundeck.com/what-is-rundeck
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