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May 28, 2019   |  By Damon Edwards
"Can't we just automate away all of our toil?" Reducing toil is often mistaken for a linear project. The misconception is that you start at one end and refactor or automate your way to the end. In reality, reducing toil is an ongoing process. Rather than framing it as a project or special effort, reducing toil requires a continuous improvement approach.
Mar 18, 2019   |  By Damon Edwards
If you've worked in Operations, you know how maddening it can be to deal with repeated "known issues." No matter how routine the response is, it still chews up your time with interruptions and toil. Dealing with repetitive problems may be frustrating. However, that frustration kicks into high gear when you submit a bug report on the issue — but Dev quickly closes it. The reason? It is usually something about not having the budget or priority. And besides, "Ops has a workaround."
Feb 11, 2019   |  By Damon Edwards
No matter which side of the trouble ticket you find yourself, I'm going to assume you hate the escalations, delays, and inevitable confusion. In this edition of Talks We Like, John Hall does a great job of proposing the Lean-inspired model of "Swarming" to avoid the pains of the traditional 3-tier support model (level 1, level 2, and level 3 responders).
Jan 28, 2019   |  By Damon Edwards
2018 was a record year for both Rundeck, the software, and Rundeck, Inc., the company. With our newly expanded development team coming up to speed, the pace of development accelerated throughout 2018 and will continue to do so in 2019. During a recent Rundeck Office Hours, Alex Honor provided an overview of 2018 Rundeck development and a preview of some of the exciting features coming in 2019.
Dec 22, 2018   |  By Damon Edwards
Tool sprawl is a fact of life in any enterprise. Over the years, tools and scripts have accumulated as you’ve solved one challenge after another. It's not uncommon to find modern tools like Ansible, Puppet, or Terraform mixed with legacy tools and a wide variety of scripts (Bash, Python, Powershell, Perl, and more).
Mar 20, 2019   |  By
Battle the enemies of IT Operations. Be an Ops Hero. Transform Ops.
Jul 1, 2018   |  By
Free whitepaper explaining the dangers of silos and what you can do to get rid of them.
Jun 1, 2018   |  By
Learn about use cases and get a walk-through
Jul 6, 2020   |  By Rundeck
This short Rundeck demo shows how to automatically restart a failed job from the step where the failure occurred.
Jun 29, 2020   |  By Rundeck
In this Rundeck Tutorial, you'll learn how to configure Rundeck Enterprise to automatically failover to another cluster member if an instance goes down during a job execution or is not available when a job is scheduled to run. Automatic Job Schedule takeovers Remote execution policies Automatic job resume for executions running during an outage Manually move job schedule ownership to another Rundeck instance
Jun 22, 2020   |  By Rundeck
If you have a Windows domain with Active Directory, this short demo shows you a good way to get your 'inventory' of nodes is from computer objects in Active Directory. This allows several options including filters by OS type (e.g. servers only) or computer names (e.g. 'prod' only).
Jun 16, 2020   |  By Rundeck
This is the story of Alice, a Sr. Ops Engineer. As the systems expert, Alice keeps getting interrupted by requests, outages and escalations. But Alice needs to focus on other projects to move the business forward. Alice decides to give Rundeck a try.
Jun 15, 2020   |  By Rundeck
ITSM (IT Service Management) is an important part of any IT organization and ServiceNow is the clear market leader. The goal of most operations teams is to automate as much as possible and provide self-service to enable quicker turnaround time for users requesting services. Rundeck can help with both of these use-cases. The combination of Rundeck and ServiceNow create a comprehensive solution for help-desk technicians or NOC operators to allow them to safely execute sensitive processes, thus reducing escalations and resolving incidents quicker.