Jun 6, 2019 | By Brandon Pellegrini
OneDesk includes three real-time customer-facing apps that you can use to interact with your customers, and provide them with an interface access to their tickets and discuss them with you. The customer apps also acts as a knowledge base where you can publish articles you want to share with your customers. You can adjust which apps are available for your customers live in your OneDesk Administration without the need to perform changes on your website.
How an Advertising agency uses OneDesk to manage advertising campaigns and customer communication with small and local businesses.
May 27, 2019 | By Victoria Louie
In the world of business, getting your company’s name and brand out there can be main the reason your business succeeds or flounders. Even small and local businesses need to grow their presence in their communities, whether they are banner ads online targeting users in their city or billboards by the side of the road. In particular, with businesses leveraging the internet to expand their offerings globally, the online presence of a brand can be powerful in non-obvious ways.
May 16, 2019 | By Derek
We often get requests for small features that are not deal-breakers for our customers but would definitely make their lives easier. Individually they are not big enough to merit a blog post, but put them together and they make a lot of little differences. So every once in a while you will see a post that wraps up some of the smaller features of the last few releases. This update covers the latest release (out today!) and a few of the releases prior.
May 8, 2019 | By Lillian Tirado
Information drives the modern world, and media companies are at the center of it all. These companies are responsible for curating content, improving it, and laying it out in diverse forms. They engage in a rigorous search for data and strive to disseminate new information to the right target audience.
May 2, 2019 | By OneDesk
When you get new tickets, a customer starts a conversation, or a co-worker adds a comment to a task, you may need to be informed. Depending on your role in the company it may be important that you are informed immediately so the customer can receive a quick response. OneDesk let’s you control these notifications so that you receive the notifications you want.