Montreal, Canada
Oct 2, 2019   |  By Victoria Louie
A service level agreement (SLA) is a contractual obligation between a service provider and one of their clients. An SLA can include details around quality, availability, and general responsibilities for when things go wrong with the services provided. For both clients and service providers, SLAs are crucial for both parties to have common ground and language for expectations.
Oct 2, 2019   |  By Lillian Tirado
Marketing products and services via internet-based media is arguably the most significant trend of the past few decades. This has grown from a mere idea to a multi-billion dollar industry that drives global trade. It has also incentivized several radical business models and sub-industries. Digital marketing agencies serving the global digital industry are specialized businesses that implement diverse digital marketing channels to create brand awareness.
Sep 25, 2019   |  By Derek
OneDesk has lots of configurations to allow you to control the emails we send on your behalf. All these options can be fond under Administration > Email settings. These options include: You can control the content and appearance of the emails we send. All these changes can be made inside your account under: ADMINISTRATION > EMAIL SETTINGS > APPEARANCE
Sep 23, 2019   |  By Victoria Louie
Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be a lot of tired, old workflows that are not using the most effective software to do this management.
Sep 17, 2019   |  By Derek
If you are wondering if you can host your OneDesk customer portal, or other customer app, on your own domain, the answer is YES. Here’s how it is done.
May 13, 2019   |  By OneDesk
This is a quick tour around the web application to show you where everything is located.
May 13, 2019   |  By OneDesk
OneDesk is software that combines helpdesk with project management. This video describes the messenger interface where you can live chat in real-time with your customers and team members.
May 13, 2019   |  By OneDesk
OneDesk combines helpdesk and project management into one comprehensive app.
Mar 25, 2019   |  By OneDesk
This video provides an overview of what statuses are as well as how and where to configure them.
Mar 21, 2019   |  By OneDesk
OneDesk is software for project management and helpdesk. This video covers how to submit timesheets, run task timers, and export your timesheets.