OneDesk

2010
Montreal, Canada
Jan 20, 2020   |  By Victoria Louie
For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in ensuring everyone is on the same page. When people aren’t aligned on expectations or requirements, it can delay when work is actually started, which is not ideal for the customer requesting the work and the company that is providing the service.
Jan 17, 2020   |  By Victoria Louie
As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of money being transferred and worked with. One client came to us seeking a solution to their management of tickets, along with some sensitivity to permissions, communications, and the ability to track change.
Jan 15, 2020   |  By Derek
Gantt charts consist of horizontal bars that indicate a project’s schedule on a horizontal timeline. Each bar represents a task with the left end of the bar positioned at the start of the task, and the right end of the bar at the tasks finish.
Jan 13, 2020   |  By Derek
The principles of Agile project management took root in the software development and engineering fields. There are many different methodologies (such as Scrum or Kanban) on how to implement these processes, but agile does not have to be complicated and can be applied to any field (but maybe shouldn’t be). This article aims to take you a few steps beyond the simple principles of Agile, with actionable information, while avoiding the dogma of any particular methodology.
Jan 10, 2020   |  By Derek
In OneDesk, dashboards are a type of ‘view’ which are displayed in the left panel and show you some useful charts and statistics about your data. You can create and save your own dashboard-views, just like you can create tree-views, card-views, gantt-views, etc.
Jan 14, 2020   |  By OneDesk
OneDesk fully supports both the Agile and traditional project management approaches, and even allows you to switch between them. This video shows the status boards, story points, and burn down charts used in many agile PM methodologies.
Jan 10, 2020   |  By OneDesk
This video shows you how to create and use your own custom dashboards in OneDesk.
Jan 8, 2020   |  By OneDesk
OneDesk combines Help Desk & Project Management software into a single application. This lets you support your customers and work on their projects without needing to purchase and integrate multiple apps and then switch between them.
Dec 18, 2019   |  By OneDesk
This video shows you how to create teams for your users in OneDesk. It covers how to add users to one or more teams and how to use the teams to add followers and assignee's to tickets, tasks and projects.
Dec 13, 2019   |  By OneDesk
This video shows how to provide single sign on to your custoemrs allowing them to log into your OneDesk customer apps using their existing credentials. This video demonstrates creating this SSO integration using OpenID Connect and Microsoft Azure Active Directory.