Montreal, Canada
Aug 16, 2019   |  By Lillian Tirado
The retail model is perhaps one of the most commonly adopted business models in existence. From small Mom-and-Pop outlets to the multinational retail chain, each of these businesses must manage their operations well enough to stay in business, and that is often not as easy. Store owners and managers have so much on their plates ranging from chunks of inventory management tasks to bits of customer support issues.
Aug 7, 2019   |  By Victoria Louie
Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers to come forward with any degradations that they come up against. Audiovisual companies are no exception. One such company came to us with a set of requirements for their maintenance and upkeep of equipment that they needed to track and manage. In order to do this, we agreed that a ticketing system was the way to go.
Jul 29, 2019   |  By Derek
Last week we release the latest update to OneDesk. The big feature in this release is the Knowledgebase, and I have written a couple of articles covering it here and here. We also added a few smaller features which I would like to cover as well.
Jul 25, 2019   |  By Derek
We just released our new Knowledge Base feature in OneDesk to allow you to provide a place for your customers to search and find answers to their questions. There are many features to the Knowledge Base (and more to come) which I cover in more detail in another post. If you sign up for OneDesk today, you will already have the Knowledge Base enabled so you can jump right to that article to learn more about it.
Jul 25, 2019   |  By Derek
The OneDesk Knowledge Base is a ‘customer app’ that you can add to your website widget or place directly on your website, to provide a place for your customers to find answers to their questions. It works by allowing you to create items (which we will call “KB articles”) and publish them to this app.
May 13, 2019   |  By OneDesk
This is a quick tour around the web application to show you where everything is located.
May 13, 2019   |  By OneDesk
OneDesk is software that combines helpdesk with project management. This video describes the messenger interface where you can live chat in real-time with your customers and team members.
May 13, 2019   |  By OneDesk
OneDesk combines helpdesk and project management into one comprehensive app.
Mar 25, 2019   |  By OneDesk
This video provides an overview of what statuses are as well as how and where to configure them.
Mar 21, 2019   |  By OneDesk
OneDesk is software for project management and helpdesk. This video covers how to submit timesheets, run task timers, and export your timesheets.