OneDesk

Oct 8, 2018

Helpdesk, Project and Task Management, Product Management, Ideas Management, Release Roadmaps, etc. are all included in OneDesk.

We handle interactions between team members and with customers through email, the customer portal and other channels. In a nutshell, we provide a solution to manage products and projects, release them, support them, and gather feedback from customers.

OneDesk for Project Management provides online team collaboration and project tracking:

  • Plan your projects: Plan out the work, cost, assignments and schedule.
  • Discussions & team collaboration: Discuss tasks & issues with your team and customers.
  • Time Tracking: Capture hours worked using timesheets or work timers.
  • Track tasks and issues together: Plan and track all work together in a consolidated view.
  • Gantt Charts: Schedule your tasks and projects on a timeline.
  • Reporting: Generate and export the reports you need.

The OneDesk Helpdesk allows you to easily connect with, and support your customers. With OneDesk you can capture, respond to, and manage support tickets, ideas, service-requests and other customer interactions:

  • Help Desk: Built-in ticketing software helps you provide stellar customer service and support.
  • Customer web portal: Engage with your customers on your website and let them report issues, suggest ideas, and get answers.
  • Feedback management: Manage and analyse customer feedback to ensure nothing slips through the cracks.
  • Email integration: Capture tickets and discussions by email. Get notified of new comments or status updates.

Oct 4, 2018   |  By Victoria Louie
When it comes to tracking work, there are no limits as to what kind of organization would find OneDesk useful. One client came to us looking for a solution to multiple problems: service desk, project management, and asset management.
Sep 25, 2018   |  By Derek
When it comes to customer support, one size does not fit all. Small companies with fewer support personnel have different needs than larger companies with big teams.
Sep 18, 2018   |  By Victoria Louie
Whether you’re a one-person development team in a larger company or one of several developers in a development-focused workshop, you need to consider how to track your work in a meaningful way.
Sep 10, 2018   |  By Derek
While OneDesk offers a full-featured customer portal which you can put on your website, sometimes our users are looking for something a little simpler. We are often asked how they can put a simple ticket submission form on their website without the rest of the portal.
Sep 4, 2018   |  By Victoria Louie
Although non-profit organizations aren’t generally seen as businesses or companies, that does not negate the fact that the teams making up the organization must communicate with customers. As with any work, these communications need to be tracked so details and concerns don’t get lost.
Sep 27, 2018   |  By OneDesk
OneDesk is software for helpdesk and project management.
Aug 28, 2018   |  By OneDesk
OneDesk is software for project management and helpdesk. This video covers the basics of how OneDesk interacts with emails, and how you can configure your email settings.
Aug 17, 2018   |  By OneDesk
OneDesk is software that combines helpdesk and project management.
Aug 17, 2018   |  By OneDesk
OneDesk is software that combines helpdesk and project management.
Aug 17, 2018   |  By OneDesk
OneDesk is software that combines helpdesk and project management.