Nov 27, 2018 | By Derek
There are many different types of companies that use OneDesk to support their customers or end-users. For each business model there are a few different configuration changes you will want to make to your OneDesk account. This article covers a setup where you want to support multiple products or services with a single helpdesk.
Nov 19, 2018 | By Victoria Louie
When we think about educational institutions, we often don’t consider all of the processes and machinations needed to keep that system running across all of the different faculties and departments. As competitive as it is for students to be accepted into colleges, it is also a competition between the educational institutions themselves to remain current and up-to-date in order to attract the top students and professors.
Nov 12, 2018 | By Victoria Louie
As our lives get progressively more and more entrenched in cyberspace, we see the rise of cyber security firms intent on looking out for our online well-being. These companies can be based anywhere in the world, tackling issues for customers all over the globe. Cybersecurity is a moving target, and so it follows that cyber-security firms need to stay on the cutting edge to protect their customers as new threats arise.
Nov 6, 2018 | By Derek
A key aspect of both helpdesk and project management for many of our users, is the ability to capture the time spent on various activities. Users want to record the time their team spends on tickets and tasks for a variety of reasons including...